Acrobat pro inutilizable

[Franco270137138zwq]

Buenas! Era usuario de Foxit Phantom PDF reader, el cual nunca me ha traido problemas. Pero hace unos meses adquirí la suite de Adobe para diseño gráfico, y como Acrobat es parte del paquete decidi darle una chance. 

Lo tengo como lector de PDF predeterminado pero es SUPER lento... cada vez que lo abro se freeza, se tilda, no responde. Pasados unos segundos sí, es como que carga y ya funciona normal, pero siempre que lo inicio se tilda y la verdad que es inutilizable, porque incluso con el programa ya ejecutado si abro otro archio PDF vuelve todo a tildarse.

Como muestro en el video, la computadora va DE SOBRA... Ryzen 5 5600X, 32GB de RAM, y estamos hablando de un lector de PDF. Obviamente es oficial, descargado desde CC, y tambien obviamente ya intente desinstalando e instalando de nuevo. 

[Amal.]

Hi @Franco270137138zwq 

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards
Amal

[Franco270137138zwq]

Im using 2023.001.20093. 

Went to help-> check for updates and nothing came. 

Already reset preferences as that thread says, still the same performance. 

And finally, that link doesn't work "

Sorry, we couldn’t find that page.

Head over to the Adobe homepage, or check out some of our top products below."

[Amal.]

Hi @Franco270137138zwq 

Sorry for the error in the link

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards
Amal

[Franco270137138zwq]

Same... Already did it. 

Uinstalled it using the tool and reinstalling using the offline installer you linked.

I don't really know why it's running like that but I can't use the software. I mean, open a PDF, wait 30 seconds and then start to navigate the PDF... males no sense. 

[Franco270137138zwq]

So? There's no support? 

I'm still having the problem I don't know how to fix it... 

[JR Boulay]

Try this: in the Home panel select "Starred" instead of "Recent".

This way Acrobat does not have to search for information in the cloud and should be able to go faster.