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Acrobat Pro is jumping to different pages after croping

New Here ,
Sep 25, 2023 Sep 25, 2023

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Hi Community!

 

I am editting a 1000 page document in Acrobat Pro. I crop page 120 and the program jumps page to a random page. I go back to page 121 and crop, the program jumps me to another random page. This has been happening since a recent update. It was a mild annoyance on smaller files. It is excrutiating on this very large file.

 

I am running Acrobat Pro version 23.0 on a Mac, Ventura 13.5.2.

 

Best,


Jen

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Edit and convert PDFs

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correct answers 1 Correct answer

New Here , Mar 19, 2024 Mar 19, 2024

Hi Jen - I had the same issue meticulously cropping many pages in a PDF with hundreds of pages. It was very annoying. I unchecked "enable scrolling" and switched to "fit height". These are both availabile via a menu on the lower right of the screen. That seemed to fix the random jumping. Hope that helps!

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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023

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I'm really sorry to hear that you're experiencing issues with your PDFs. I understand how frustrating that can be. Let's work together to resolve this.

 

Firstly, could you please clarify whether this issue is specific to a particular PDF file or if it's affecting all the PDFs you're trying to open? It's a good idea to test with a different PDF file to see if the problem persists. If the file is stored on a shared network or drive, try downloading it locally to your computer and then opening it again.

 

If you could provide a small video recording demonstrating the issue, it would be incredibly helpful in diagnosing the problem more accurately.

 

Additionally, resetting the Acrobat preferences can often resolve various issues. You can follow the steps outlined in the link you provided: How to reset Acrobat preference settings to default.

 

If the problem persists after resetting preferences, consider creating a new test user profile with full admin rights on Windows or enabling the root account on macOS. This will help determine if the issue is user-specific.

 

To assist us further, it would be great if you could collect the Adobe Creative Cloud logs and activity monitor logs. You can follow the instructions here: Adobe CC log collection. and activity monitor logs (Mac) https://support.apple.com/en-in/guide/activity-monitor/welcome/mac Once you have the log file, please upload it to a cloud storage service and share the link with us. This will provide valuable information for our investigation.

 

We're here to help you get this issue resolved, so please don't hesitate to reach out if you have any questions or encounter any difficulties with these steps. Your cooperation is much appreciated, and we'll do our best to find a solution for you.

 

~Amal

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New Here ,
Sep 25, 2023 Sep 25, 2023

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Dear Amal,

Thank you for contacting me so quickly. It has happened on several different PDFs. They are all stored locally. I did reboot. I successfully followed the instructions to reset my preferences. I continued to have the same issue. Attached is a video. I apologize for the shaky camera work.

https://drive.google.com/file/d/1FkqlXcAmyiN_bE1AH1jJ7ZaVyATXWE74/view?usp=sharing

Best,

Jen

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi Jen

 

Thanks for sharing the video; we would also require the Adobe CC logs and the Activity monitor logs, as requested earlier, to further diagnose the issue.

 

Regards

Amal

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New Here ,
Oct 18, 2023 Oct 18, 2023

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I am having this exact same issue ever since this new version came out. Definitely not an upgrabe by any means. 

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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Hi there ,

 

Please make sure you have the Acrobat application updated to the recent version 23.06.20360 . Go to Help > Check for updates and reboot the computer once and see if that works.

 

If the issue still exists, please colllect and share the required  logs as asked above.

 

~Amal

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New Here ,
Nov 21, 2023 Nov 21, 2023

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Hi, same issue as reported, but worse.

 

In addition to the problem described above, after the jump I cannot return to the cropped page even by manually typing page number in box. 

 

Ex: I cropped p. 78. Adobe sent me to p. 64. I typed 78 in the page number dialog (78/108) and pressed Enter. Nothing, and the page number is still 64.

 

  • Fully updated Acrobat (2023.006.20360)
  • MacOS 13.5.1 (will upgrade to Sonoma later and report if problem solved)
  • All (tested) files affected

 

Logs here until 2023.12.31:
AdobeLogs_20231121_150648_709-mac-GS.zxp

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Hi there

 

Hope you are doing well.

 

Please update the Mac OS to Sonoma, also update the Acrobat to the new version 23.06.20380 Go to help > Check for updates and reboot the computer once.

 

Let us know how it goes.

 

~Amal

 

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New Here ,
Nov 21, 2023 Nov 21, 2023

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Update:

  1. The Acrobat version I listed as "fully updated" is. So I'm not certain what you're asking me to do.
  2. The problem is not improved by updating to Sonoma and rebooting.

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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Hi there,

 

Please make sure you have the application updated to the version 23.06.20380. To check the version go to Help > About Acrobat, to update the application go to Help > Check for updates. You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

If the application is already updated to the version 23.06.20380, then we would need the fresh logs as you have shared earlier to further diagnose the issue.

 

~Amal

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New Here ,
Mar 19, 2024 Mar 19, 2024

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Hi Jen - I had the same issue meticulously cropping many pages in a PDF with hundreds of pages. It was very annoying. I unchecked "enable scrolling" and switched to "fit height". These are both availabile via a menu on the lower right of the screen. That seemed to fix the random jumping. Hope that helps!

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New Here ,
Mar 20, 2024 Mar 20, 2024

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Which menu? I see neither of those options. 

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hi there

 

Please check the screenshot below:

 

Amal_0-1711098879473.png

 

 

~Amal

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New Here ,
Mar 22, 2024 Mar 22, 2024

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What about Windows?

 

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi there

 

This screenshot was taken from the Windows OS, please try the steps at your end and see if that helps.

 

Let us know if you experience any trouble and need more help.

 

~Amal

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