Acrobat Pro is slow and fails to open file almost constantly.

[Toby36934133u7uq]

Recently ,for some reason my Acrobat Pro has become super slow and fails to open PDF's regularly. I know there are add-ins I dont tneed but am unsure which to disable. I have to try multiple times to open a file. Nothing opens. Then I have to go to Task Manager and "end task" for sometimes 5 or more Adobe's. Then just maybe it will open if I try again. This is awful and embarrassing.  Especially during a Teams or Zoom when I need to open a file. See pic.

Maybe its time to look elsewhere for PDF management. 

[Amal.]

Hi @Toby36934133u7uq 

Have you started experiencing this issue recently?

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

~Amal

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[Accounts39057750r4ru]

I have been having the same issue for months now. I have to try multiple times to open a file!!. I dont use any add-ins and simply use Adobe to read PDF files.

Not sure why this is happening. I tried resetting the Acrobat preferences, I have also removed and reinstalled Adobe. The problems comes back in a few days.

Please help!!

[Pewtercity]

Also having the same issues. I have it set so that every time I save a PDF with Illustrator, it should open immediately with Acrobat. Acrobat is painfully delayed; the files won't open, or will pop open 10 minutes late. As OP identified, the only solution is to go into Task Manager and end all the Adobes in there - and even then it doesn't always work. Why is this happening, and what can I do to fix it?

Only started happening like this with the more recent ai update. Would love if Adobe spent less time pushing half-baked concepts (no I don't want to "talk" to my .pdf) and instead made sure their products actually work..

[RicSVK74]

I unfortunately have the same issue! Love the program but this happens every now and then...!