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J
Jean24843868ikbu
Participant
June 13, 2022
Answered

Acrobat Pro license problem

  • June 13, 2022
  • 3 replies
  • 3175 views

Hi

I've bought Acrobat Pro to Keyware company. Been working for few monthes but unable to use it anymore. Seems that the license has expired though it's still alive on my Adobe account

Please help

Thanks

This topic has been closed for replies.
Correct answer try67

It seems like a scam, since they can't even get the name of the product right (they call it Adobe Acrobat Pro 2021, which is not correct). The weird thing is they charge more than the actual price Adobe charges! A subscription to Acrobat Pro DC costs 17.99€ in France currently (https://www.adobe.com/fr/acrobat/acrobat-pro.html ) and they offer it for 19.99€ ("down from 39.99€!")... I don't see any reason to take a chance with an unknown seller when the publisher of the program sells it for cheaper.

3 replies

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
June 14, 2022

See also:

https://community.adobe.com/t5/account-payment-plan-discussions/keyware-germany/td-p/12793654 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 13, 2022

    Hi Jean,

     

    ++ Adding to the discussion

     

    Please go through the help page https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html and see if that works for you.

     

    Regards

    Amal

      J
      Jean24843868ikbuAuthor
      Participant
      June 15, 2022

      Hi. Attached pic shows what happened : expired license

      regards

      Jean

      try67
      Community Expert
      try67Community Expert
      Community Expert
      June 21, 2022

      You were scammed. Contact the bank, credit-card company or whatever method you used to pay and try and get your money back.

      T
      Test Screen Name
      Legend
      June 13, 2022

      I have heard of companies with similar names who sell stolen subscriptions. They sometimes work for a month or two, then Adobe block the stolen software. Sometimes instead of stealing the software, they steal credit cards to pay for software.  If your software was much less than US$15 every month, it can't be genuine...

      J
      Jean24843868ikbuAuthor
      Participant
      June 13, 2022

      Thank you for your answer. The company is Keyware France (keywareshop.fr), still alive since 12 months

      I Have seen multiple companies with the same offer, ads on Facebook

      try67
      Community Expert
      try67Community ExpertCorrect answer
      Community Expert
      June 13, 2022

      It seems like a scam, since they can't even get the name of the product right (they call it Adobe Acrobat Pro 2021, which is not correct). The weird thing is they charge more than the actual price Adobe charges! A subscription to Acrobat Pro DC costs 17.99€ in France currently (https://www.adobe.com/fr/acrobat/acrobat-pro.html ) and they offer it for 19.99€ ("down from 39.99€!")... I don't see any reason to take a chance with an unknown seller when the publisher of the program sells it for cheaper.

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