Acrobat Pro no longer supports batch .msg files to individual PDFs

[cathy_0927]

As early as January of this year I was able to select hundreds of .msg files from Outlook and convert to individual PDF files using the Acrobat tool from Outlook. This was a quick seamless process and valuable tool. What has changed and is there another solution?

[Tariq Ahmad · Accepted solution]

Thanks for the quick response, @cathy_0927. 

Now, enable the option, and click Ok. And then try converting emails again. 

Take a screenshot of the converted document without revealing confidential information, especially on the left side portion of the file. 

You should be able to see the results like this. Double-click on the second item on the list "ahm.....(1)", of course, this will be different for you. Then the inbox will come up, and double-click on that, and you should be able to see all of your emails. Let me know how it works

Best regards,
Tariq | Adobe Community Team

[Tariq Ahmad]

Hi @cathy_0927, 

Thanks for reaching out. 
Here are a couple of things we need to check: 
1. Ensure Acrobat is installed on the machine. 

2. Acrobat PDF Maker plugin is enabled in Outlook. For more information on PDFMaker on Windows machine: https://adobe.ly/4oechAb;

Please provide more details if the above suggestions don't help. And it would be helpful if you could provide the following details:

1. Acrobat version installed:  https://adobe.ly/3PQQ7nE
2. OS name and version.
3. Screen recording showing the problem. 

Best regards,
Tariq | Adobe Community Team

[cathy_0927]

Hi Tariq. Thanks for your response. I have Acrobat PDF Maker enabled in Outlook, with version in this clip.

[cathy_0927]

For security purposes I can not record the issue, but will rather relay in writing. In Outlook I shift select 400+ .msg files from an Outlook folder. I click on Acrobat plugin tool, Selected Messages, Create New PDF, select Save location, progression pop-up appears to work with counts of files created/files remaining, then file opens but only includes the first .msg file converted to PDF, not the remaining 400+ files.

[Tariq Ahmad]

Thanks for the screenshot and quick response, @cathy_0927!

What happens when you choose fewer than 100 or 50 emails for conversion? Also, when did this issue start to occur? Has anything changed at your end? Also, I am still waiting to hear the version of Acrobat, the OS name, and version. 

Will be waiting for your response. Thank you for your patience and support.

Best regards,
Tariq | Adobe Community Team

[cathy_0927]

My work with this is cyclical. I used it successfully last January and again in February. I tried in mid-June and first noticed the issue, and it is recurring again now in late July. I have tried with batches as small as 5 .msg files and it gives me same result. Appears to progress in creation of files, but then output is a single file showing first .msg file conversion. 

[Tariq Ahmad]

Appreciate the information on the timeline. 

If you could provide the OS name and version and the Acrobat version number, I will escalate the case to product engineering.

Best regards,
Tariq | Adobe Community Team

[cathy_0927]

Windows 11, version 23H2. We have an Adobe for Enterprise account under CFA Institute. Sorry I can't see version from my side. 

[Tariq Ahmad]

1. Acrobat version installed:  https://adobe.ly/3PQQ7nE

Best regards,
Tariq | Adobe Community Team

[cathy_0927]

Sorry. See that now.

Continuous Release 2025.001.20577 64-bit

[Tariq Ahmad]

Hi @cathy_0927, 

Thank you for your patience.
While we are trying to triage this issue at our end. Could you try unchecking this preference(screenshot): "Output Adobe PDF Portfolio when creating a new PDF file." Then click OK.

And try creating PDFs again, and let us know how it works.

Best regards,
Tariq | Adobe Community Team

[cathy_0927]

Hi Tariq. Thanks for your work towards this solution. I performed your request above and I received a single PDF with all selected .msg files batched within that single PDF. That is certainly a step in the right direction, however I used to be able to select a batch for conversion and I would received individula PDFs for each .msg file. Thanks.

[Tariq Ahmad · Accepted solution]

Thanks for the quick response, @cathy_0927. 

Now, enable the option, and click Ok. And then try converting emails again. 

Take a screenshot of the converted document without revealing confidential information, especially on the left side portion of the file. 

You should be able to see the results like this. Double-click on the second item on the list "ahm.....(1)", of course, this will be different for you. Then the inbox will come up, and double-click on that, and you should be able to see all of your emails. Let me know how it works

Best regards,
Tariq | Adobe Community Team

[cathy_0927 · Accepted solution]

That seems to have worked! Perhaps I wasn't drilling into that folder previously or something was reset when removal of this function and re-enabling again. I will try with a larger batch of 450+ .msg files now. Thanks very much!

[Bob24749358hgfm]

Unfortunatley, if they all have the same file name, you can't export the PDFs to a single folder.  Is there a way to do this? I used to be able to right click on a .msg file in file explorer and convert multiple .msg file to pdfs, but it's not working anymore.