Acrobat Pro: Print production->output preview menu windows missing.

Report · Oct 04, 2020

Hi All,

After clicking the Print production->output preview, the menu window do not appear anymore.

i've been using the output preview frequently and could have accidentally caused the problem which i can't seem to find a solution.

any advise will be great! thanks

Report · Oct 05, 2020

Hi Patrick

We are sorry for the trouble. As described, After clicking the Print production->output preview, the menu window do not appear.

Would you mind sharing the version of the Acrobat Pro you are using? To check the version go to Help >About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

Is this a behavior with a particular PDF file or with all the PDFs, Please try with a different PDF file and check.

Also, try to repair the installation (Windows Only) and see if that helps. Go to Help > Repair Installation

If it still doesn't work, please try to reset the preferences to default as described https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

Let us know how it goes

Regards

Amal

Report · Oct 05, 2020

Hi Amal,

thank you for your support.

i'm currently using Adobe Acrobat XI version 11.0.23.

The phenomenal happened on all PDF files.

Already tried: help -> repair installation, but didn't make a difference.

i've just completed the reseting preference as per the provided link to no avail. The window menu for output preview still doesn't appear (i might have seen split seconds flashes of the window and i don't think my eyes are playing tricks on me)

thanks again for your advise, will appreciate more assistance.

Report · Oct 07, 2020

Hi there

We are sorry to heare that the issue still exists. Please try to create a new test user profile or enable the root account in Mac and try using the application there and check.

Adobe Acrobat XI is an old and EOL application. It may or may not work properly. End of support means that Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

Adobe strongly recommends that you update to the latest versions of Adobe Acrobat DC and Adobe Acrobat Reader DC. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

For more information please look at the help page https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

Regards

Amal

Report · Aug 25, 2021

Hi,

I have the latest product: Adobe Acrobat DC (21.005.20060) and I have the same problem with Output Preview window that does not appear.
I reinstalled the program, tried on many files, still doesn't work.

Please help.

Report · Aug 25, 2021

Hi there

We are sorry to hear that. Would you mind sharing the small video recording of the issue for a better understanding?

Also, please try to repair the installation (Win Only) from help menu and reboot the computer once. Go to Help > Repair installation.

Also try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal