Acrobat Pro "You do not have access to this feature"

Report · Aug 30, 2022

I used the Acrobat Customisation Wizard to create a custom .mst file for our organisation.

I checked "Suppress sign-in in Acrobat. Note: This feature allows user to use non premium features in Acrobat without sign in, and paid features would be available post sign in if the user has a subscription."

This is explained in the Adobe documentation here: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/singleinstaller.html

I thought this was a great feature because now we could install Acrobat Pro on all our machines and the users that have licences could just sign in. The users without licenses could just use it as the Reader version.

I installed Acrobat Pro DC V22.0 like this:

Install Microsoft Visual C++
"vcredist_x64.exe" /install /quiet
Install Adobe Acrobat Pro DC v21
msiexec /i "AcroPro.msi" TRANSFORMS="Custom.mst" /qn /l*v "C:\ProgramData\Log\AdobeInstallerLog.log"
Update to Adobe Acrobat Pro DC v22
msiexec /update "AcrobatDCx64Upd2200220191.msp" /qn /l*v "C:\ProgramData\Log\AdobeUpdateLog.log"

Everythings seems to install just fine.

The application seems to work perfectly without logging in (with the restrictions in place).

Logging in with an account with an Acrobat Pro License also works fine.

BUT when logged in with a Pro account, the restrictions still seem to be in place. See screenshot.

When I install AcrobatPro with the generated installed, logging in works fine and all features are available, but I can't apply my organisations customisation file that way. So the "Suppress sign-in" is also not applied.

Report · Oct 04, 2022

I did found a solution. I did not know this post finaly got aproved since it wasn't yet approved a week after I posted it.
Adobe Support really let me down.

What you need to do is change a registry value. This is not really well documented. And it really defeats the purpose of having the same software package installed on all computers since you still need admin interaction in order to be able to use the pro features. A better solution would be that when you log in with a valid licence, that pro features would be enabled by default. But this is not the case.

You need to change this value:

Location: "HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Set the value of "bIsSCReducedModeEnforcedEx" to 0

I have created 2 packages to run remotely.

To enable the use of pro features:

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown" /v "bIsSCReducedModeEnforcedEx" /t REG_DWORD /d 0 /F

To re-enable the use of reader mode:

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown" /v "bIsSCReducedModeEnforcedEx" /t REG_DWORD /d 1 /F

Hope this helps.

View solution in original post

Report · Sep 30, 2024

Hi @mello32829471ac8s,

Hope you are doing well. Thanks for sharing the feedback that has worked for you.

There was a similar discussion on the forums. I would highly suggest having this a review: Solved: Disable SignIn / Sign Out (Adobe Acrobat DC) - Adobe Community - 7769133

Let us know if this works.

-Souvik

View solution in original post

Report · Oct 04, 2022

I'm having the same exact issue. Did you every get a resolution?

Report · Oct 04, 2022

I did found a solution. I did not know this post finaly got aproved since it wasn't yet approved a week after I posted it.
Adobe Support really let me down.

What you need to do is change a registry value. This is not really well documented. And it really defeats the purpose of having the same software package installed on all computers since you still need admin interaction in order to be able to use the pro features. A better solution would be that when you log in with a valid licence, that pro features would be enabled by default. But this is not the case.

You need to change this value:

Location: "HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Set the value of "bIsSCReducedModeEnforcedEx" to 0

I have created 2 packages to run remotely.

To enable the use of pro features:

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown" /v "bIsSCReducedModeEnforcedEx" /t REG_DWORD /d 0 /F

To re-enable the use of reader mode:

REG ADD "HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown" /v "bIsSCReducedModeEnforcedEx" /t REG_DWORD /d 1 /F

Hope this helps.

Report · Aug 16, 2023

I think this is a bug. This registry entry appears to be triggered by the Acrobat Customization Wizard checkbox "Suppress sign-in in Acrobat" which is described as a feature that "allows user to use non premum features in Acrobat without sign in, and paid features would be available post sign in if user has a subscription."

What is described in the Wizard would be ideal for my situation where I have a citrix MCS desktop that has roughly 700 users and only about 180 of them are licensed for Adobe Pro. Otherwise I need to have both Reader and Adobe Acrobat Pro installed in the master image.

Report · Oct 30, 2023

For that person who just upvoted and anyone else who might find this message... the fix for this is as below:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bIsSCReducedModeEnforcedEx"=dword:00000001

If you're in a similar situation as I am and cannot have automatic updates going into your citrix masters, you also want to add this to the same spot:
"bUpdater"=dword:00000000

Report · Oct 30, 2023

I have the same issue. I have over 100 users with Acrobat Pro licenses but another 2000 users that just need basic Reader. If my users can't access PDFs without an account anymore I'm going to have to just remove Reader from everything and switch to an alternate application.

Report · Oct 30, 2023

Sounds like we do have the same exact problem.

I keep a solid change log... here's how I fixed it:

8/17/2023 uninstalled Adobe Reader, Adobe Acrobat Pro, Adobe Creative Cloud also used AdobeAcroCleaner_DC2021.exe and AdobeCreativeCloudCleanerTool.exe

(from https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html)

8/17/2023 deleted C:\Program Files (x86)\Common Files\Adobe

8/17/2023 Installed Adobe Acrobat Pro (copied Acrobat_DC_Web_x64_WWMUI_Custom to c:\temp and ran AcroPro.msi in interactive mode) then the update package AcrobatDCx64Upd2300320244.msp

(got these from https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html and https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

8/17/2023 Imported AcroPro.reg

8/17/2023 Changes to Defaultapps.xml " <Association Identifier=""acrobat"" ProgId=""acrobat"" ApplicationName=""Adobe Acrobat"" />
<Association Identifier="".xdp"" ProgId=""Acrobat.XDPDoc"" ApplicationName=""Adobe Acrobat"" />
<Association Identifier="".xfdf"" ProgId=""Acrobat.XFDFDoc"" ApplicationName=""Adobe Acrobat"" />
<Association Identifier="".pdf"" ProgId=""Acrobat.Document.DC"" ApplicationName=""Adobe Acrobat"" />
<Association Identifier="".pdfxml"" ProgId=""Acrobat.pdfxml"" ApplicationName=""Adobe Acrobat"" />
<Association Identifier="".pdx"" ProgId=""PDXFileType"" ApplicationName=""Adobe Acrobat"" />
<Association Identifier="".acrobatsecuritysettings"" ProgId=""Acrobat.acrobatsecuritysettings"" ApplicationName=""Adobe Acrobat"" />"

Contents of acropro.reg is the rest of this message:

____________________________________________________________________

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bUpdater"=dword:00000000
"bIsSCReducedModeEnforcedEx"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cDefaultFindAttachmentPerms]
"tSearchAttachmentsWhiteList"="3g2|3gp|3gpp|3gpp2|aac|ac3|aif|aiff|ani|asf|avi|bmp|cdr|cur|divx|djvu|doc|docx|dv|emf|eps|flv|f4v|gif|ico|iff|jbig2|jp2|jpeg|jpg|m2v|m4a|m4b|m4p|m4v|mid|mkv|mov|mpa|mp2|mp3|mp4|mts|nsv|ogg|ogm|ogv|pbm|pgm|png|ppm|ppt|pptx|ps|psd|qt|rtf|riff|svg|tif|ts|txt|ram|rm|rmvb|vob|wav|wma|wmf|wmv|xmb|xls|xlsx"

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cDefaultLaunchAttachmentPerms]
"tBuiltInPermList"="version:1|.ade:3|.adp:3|.app:3|.arc:3|.arj:3|.asp:3|.bas:3|.bat:3|.bz:3|.bz2:3|.cab:3|.chm:3|.class:3|.cmd:3|.com:3|.command:3|.cpl:3|.crt:3|.csh:3|.desktop:3|.dll:3|.exe:3|.fxp:3|.gz:3|.hex:3|.hlp:3|.hqx:3|.hta:3|.inf:3|.ini:3|.ins:3|.isp:3|.its:3|.job:3|.js:3|.jse:3|.ksh:3|.lnk:3|.lzh:3|.mad:3|.maf:3|.mag:3|.mam:3|.maq:3|.mar:3|.mas:3|.mat:3|.mau:3|.mav:3|.maw:3|.mda:3|.mdb:3|.mde:3|.mdt:3|.mdw:3|.mdz:3|.msc:3|.msi:3|.msp:3|.mst:3|.ocx:3|.ops:3|.pcd:3|.pi:3|.pif:3|.prf:3|.prg:3|.pst:3|.rar:3|.reg:3|.scf:3|.scr:3|.sct:3|.sea:3|.shb:3|.shs:3|.sit:3|.tar:3|.taz:3|.tgz:3|.tmp:3|.url:3|.vb:3|.vbe:3|.vbs:3|.vsmacros:3|.vss:3|.vst:3|.vsw:3|.webloc:3|.ws:3|.wsc:3|.wsf:3|.wsh:3|.z:3|.zip:3|.zlo:3|.zoo:3|.pdf:2|.fdf:2|.jar:3|.pkg:3|.tool:3|.term:3|.acm:3|.asa:3|.aspx:3|.ax:3|.ad:3|.application:3|.asx:3|.cer:3|.cfg:3|.chi:3|.class:3|.clb:3|.cnt:3|.cnv:3|.cpx:3|.crx:3|.der:3|.drv:3|.fon:3|.gadget:3|.grp:3|.htt:3|.ime:3|.jnlp:3|.local:3|.manifest:3|.mmc:3|.mof:3|.msh:3|.msh1:3|.msh2:3|.mshxml:3|.msh1xml:3|.msh2xml:3|.mui:3|.nls:3|.pl:3|.perl:3|.plg:3|.ps1:3|.ps2:3|.ps1xml:3|.ps2xml:3|.psc1:3|.psc2:3|.py:3|.pyc:3|.pyo:3|.pyd:3|.rb:3|.sys:3|.tlb:3|.tsp:3|.xbap:3|.xnk:3|.xpi:3|.air:3|.appref-ms:3|.desklink:3|.glk:3|.library-ms:3|.mapimail:3|.mydocs:3|.sct:3|.search-ms:3|.searchConnector-ms:3|.vxd:3|.website:3|.zfsendtotarget:3"

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices]
"bToggleAdobeDocumentServices"=dword:00000001
"bToggleWebConnectors"=dword:00000001

Report · Oct 30, 2023

If you want to suppress the EULA you should also add these:
REG ADD "HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AdobeViewer" /f /v EULA /t Reg_DWORD /d 1
REG ADD "HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AdobeViewer" /f /v EULAAcceptedForBrowser /t Reg_DWORD /d 1

Report · Nov 21, 2023

Hello,

I was able to solve the issue on terminal server 2022 by creating 2 separate registry keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bIsSCReducedModeEnforcedEx"=dword:00000001

AND

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bIsSCReducedModeEnforced"=dword:00000000

Hope this helps!

Report · Jan 15, 2024

Are you sure this works on an RDS system? I tried everything but cant get the software working in reader-mode for not-logged in users and edit features for licensed users with login on the same machine.

Report · Apr 06, 2024

I ended up setting a deny policy for the Adobe Policies key so that the licensed users Adobe app couldn't see the bIsSCReducedModeEnforcedEx value, this allows what the expected result it, because as it stands it seems broken on a RDS server. All that flag seems to do is put the product in free only mode, signing in has zero effect with it set from what I can tell.

Report · Jul 17, 2024

We are seeing this too. It does not seem to understand when a user logs in that they should have access to the pro features.

Report · Jul 17, 2024

I should note the registry changes users have listed above do not work. The original answer was that the user had one workstation with the registry key to enable sign ins and another for those that did not need to sign in. This is not the fix since both users who do not sign in should get reader only features, and pro license users should get adobe pro features. @Abambo can you find us some help? This is a long standing bug

Report · Aug 27, 2024

I also set a deny policy for the "FeatureLockDown" key for the pro user. Only way that worked for me.

Report · Sep 30, 2024

Hi @mello32829471ac8s,

Hope you are doing well. Thanks for sharing the feedback that has worked for you.

There was a similar discussion on the forums. I would highly suggest having this a review: Solved: Disable SignIn / Sign Out (Adobe Acrobat DC) - Adobe Community - 7769133

Let us know if this works.

-Souvik

Report · Oct 18, 2024

This worked for me, thank you!

Report · Oct 18, 2024

Hi @Dave5C98,

Glad that it worked for you.

-Souvik

Report · Oct 05, 2022

Moving this from Teams and Enterprise to the Acrobat Pro forum.

ABAMBO | Hard- and Software Engineer | Photographer