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Acrobat Pro run slow and choppy on Macbook pro with M1 chipset

Forum|Forum|3 years ago
November 29, 2022
4 replies
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Acrobat Pro runs slow and choppy on Macbook pro with M1 chipset, What gives?

General troubleshooting

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Correct answer Peter22788434daxx

I'm having the same issue - started several weeks ago. Nearly EVERYTHING I do with Adobe Acrobat Pro is incredibly slow. Cutting & pasting text from one field and putting into another - takes seconds. Clicking a button to run custom Javascript code - consumes seconds.

I'm running Adobe Acrobat Pro "Continuous Release | Version 2022.003.20258". When I try to do an update (e.g. to .20281 as suggested above), I'm told I am in fact running the latest version.

I'm running on the 16", 2021 model MacBook Pro with M1 Max chip, 64GB of Ram, and macOS Ventura 13.0.1. As suggested in a different support discussion, I have updated Preferences->Page Display->Rendering->Use page cache to turn that setting off, followed by reboot. Perhaps there is a 5-10% speed improvement; still incredibly slow and the smallest of page updates takes seconds. Scrolling, however is fine. Perfectly snappy there. It's any time a form field is edited that we drop into incredibly slowness.

Any suggestions?

Update: I figured out where my problem is occuring... I have lots of calculations in my doc., and performing calculations seems to have gotten orders of magnitude slower. Turning off Preferences->Forms->Automatically calculate field values restores the speed, but at the cost of some of my field updates not taking place...

But this comes from an Acrobat Pro change; files created & not touched for years are now much slower than they ever had been.

R

Razizi12

Participant

I have this same issue, it is soooo bad and frustrating!!!

R

Razizi12

Participant

My Adobe won't even save a combined pdf i created, it's stuck on a grey screen when i try to save it.

it has gotten very bad since last week. what is going on!!!!

S_S

Community Manager

Hi @Razizi12,

Hope you are doing well. Sorry for the experience!

From the screenshot, it looks like an issue with AcroCEF. Would you mind trying out the steps mentioned here: Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat/Reader (https://adobe.ly/3AltRhI).

Let me know if this helps.

-Souvik

D

Dylan Geber

Participant

I am having the same problem as well.

Have searched all the forums, tried all the fixes, includingh the one listed here in green. It still demands 99.3 % cpu. Worst when resizing the main window.

M1 pro, 32gb ram, 16 inch MBP.

Have tried multiple different small files, reinstalling, updates etc etc etc. you name it, i've tried it. Seems to be an issue with Acrobat software itself.

Please fix... it is certainly not ideal for paying customers.

Amal.

Legend

Hi @Dylan Geber

We are sorry to hear that.

Would you mind sharing the version of the Acrobat and the OS you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also, collect the crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

~Amal

P

Peter30707283okeo

Participant

Im having same problem. Done everything below but no change. Cannot really use Reader at present as too jerki/slow

Amal.

Legend

Hi @Sam27353122qk2c

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards
Amal

S

Sam27353122qk2cAuthor

Participant

Hi Amal,

Thanks for your reply.

I recently upgraded from from an Intel Core i7 MBP to an Apple M1 MBP.

Previously it worked flawlessly.

After migrating to the new MBP I had to reinstall Acrobat, and that’s where the pool;ems began with the ;ag and sluggish beaiour.

Doesn’t matter size or contents of pdf file, same low performance. Even a 2 page pdf is slow when moving around the doc.

MacOS - Ventura 13.0

AcrobatPro - 2021.007.20099

Architecture: x86_64
Processor: Apple M1 Pro
Build: 21.7.20099.455081
AGM: 4.30.111
CoolType: 6.0.0
JP2K: 2.0.2.49666

Any ideas what’s going on?

Regards,

Kelly

Amal.

Legend

Hi @Sam27353122qk2c

Please update the application to the recent version 22.3.20281 (Mac) a s suggested earleir and reboot the computer once. Go to help > Check for updates.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

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