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J
jhiver
Participant
October 23, 2025
Question

Acrobat Pro tools missing

  • October 23, 2025
  • 1 reply
  • 468 views

Hi guys,

I seem to have all my tools missing in the "all tools" section, last week everything was working fine.

 

I have already tried all possible solutions from this thread, nothing seemed to solve the problem:

https://community.adobe.com/t5/acrobat-discussions/missing-tools-in-acrobat-pro-dc/m-p/13122616#M374100

 

Is there anybody with the similar problem or even better, a solution for that issue?

 

Thanks in advance,

 

Juergen

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
October 23, 2025

Hi @jürgenw5401992, 

 

 

Sorry for the troubled experience, and thanks for reaching out. 

 

While this issue is not reproducible in-house, we need your assistance to find the root cause. 

Please help us with the diagnostic logs: 

To collect the logs:

  1. Download and run the Diagnostics Utility from:  https://adobe.ly/42OVJG4
  2. Click on Start Diagnostics. Ensure advanced logging is checked.
  3. Launch Acrobat, reproduce the issue with your file.
  4. Once done, click Stop Monitoring.
  5. Copy the Log ID and share it with us.

 

Additional details required: 

1. Also, let us know the version of Acrobat you are using: 

https://adobe.ly/4qpqUBQ

2. Name of the OS and version. 

3. Screenshot of the task manager while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the task Manager

 

Thanks for the feedback.



Best regards,
Tariq | Adobe Community Team

    J
    jhiverAuthor
    Participant
    October 23, 2025

    Hi Tariq,

     

    thanks for the quick reply, the Log ID is “bf42d636-d8c5-4bd1-b3e4-b86844b05c51”.

     

    Attached is a screenshot with the Acrobat version info.

     

    The OS is Windows 11 and the version is 10.0.26200 Build 26200.

     

    A screenshot of the task manager is also attached.

     

    Cheers,

    Juergen

      J
      jhiverAuthor
      Participant
      November 6, 2025

      @jhiver - we asked if you could share a short video of the issue you are experiencing with Acrobat. 
      That is no longer required. The team is currently investigating the issue. Should we need any logs, information, or assistance, we will email you. 

       

      Thank you for your patience and support. 

      Best regards,
      Tariq | Adobe Community Team


      found the solution to the problem:

      download the cleaner software, run it, reboot, problem sortet!

       

      https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

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