Acrobat pro want launch after Win 11 24H2 update

[Peter22440460bx94]

My Acrobat Pro won't launch after I installed the Win11 24H2 update.
Acrobat distiller works as does LR & PS.
When acrobat is started no window opens but it can be seen in the task manager.
I have uninstalled via Creative Cloud but now I can't re-install as it gets stuck at 30%.

Anyone else having this problem after updating to Win11 24H2 (full official release, not the pre-release version)

[S. S · Accepted solution]

Hi @Jacopo Bellini.,

We are closely working with Microsoft on this.

Meanwhile you can try running the app in compatibility mode. 

To do so, right-click the Acrobat app icon-> properties-> Compatibility-> check the checkbox saying, "Run the app in compatibility mode"-> select Windows 8-> Apply-> OK.

-Souvik

[Jacopo Bellini]

I did it but it doesn't open the app anyway, please fix the issue as soon as possible. 

[steven_0835]

same here

[S. S]

@Jacopo Bellini @steven_0835,

Sorry for the experience.

We are working on this, and a fix should be available with the upcoming update.

-Souvik

[Jacopo Bellini]

would it be possible to receive a notification once the update is released?

[Jacopo Bellini]

the matter is becoming very urgent!

[S. S]

@Jacopo Bellini Sure! 

I will be updating the thread here. I will also tag everyone on this thread so you receive an email about the announcement.

-Souvik

[konto_2303]

Today I received an update for Adobe Acrobat and, in the hope for the bugfix, I installed it right away.

Unfortunately, things have gotten even worse. The workaround with the compatibility mode no longer works either. A white window opens, only to terminate after one moment.

[S. S]

Hi @konto_2303,

Sorry for the experience!

Please help us gather the logs from your machine: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Also, please share a screen recording video of the entire event for a better understanding and further investigation.

-Souvik

[weiwei_8201]

updated to version 2024.004.20220. The problem is still not fixed.

[S. S]

Hi @weiwei_8201 Sorry for the trouble.

Would you mind trying to launch the app in compatibility mode?

To do so, right-click the app icon-> properties-> compatibility-> check the box saying, "Run app in compatibility mode"-> select Windows 8-> Apply-> OK.

Let me know if that works.

-Souvik

[node27]

Hi All,

I am facing an issue caused by AppContainers and Windows 11 24H2 causing typical load time for Adobe Acrobate Pro to be around 40 seconds. 

I have found this article and this workaround resolved the issued by disabling AppContainers. https://scribehow.com/shared/Update_Adobe_Preferences_PDFs_Opening_Slowly__YVexGASJSZq3lLyUE_yByw

I have patched to the latest version of Adobe Acrobat Pro, is there an upto date version or a fix coming soon?

[S. S]

Hi @node27,

Thanks for sharing the link. 

That is the exact workaround I have shared above. 

We are working towards a Permanent fix, and it should be available with the upcoming update.

-Souvik

[enson_3901]

Hi Support,

May I know when is the fix is going to be released?

Do you have an estimated timeline?

We are going to purchase new laptops and default image will be Win11 24h2 and our concern is that this will affect most of our users who using FileOpen.

Thank you.

[S. S]

@enson_3901,

The fix is planned with the next update.

-Souvik

[enson_3901]

Roughly when is the next fix is going to be released?

[node27]

Please be more specific! Update in 5 years time? A week? Roughly when do you anticipate to have this issue fixed?

[S. S]

@node27 @enson_3901,

cannot commit to the exact date, but the update is tentatively scheduled for early next month.

-Souvik

[timcsalmon]

same for me - nothing !

[Peter22440460bx94]

Rather then reduce your systems security you could also disable the DRM in the document. Lawful? 

[Roger2021]

Thank you! This worked for me.