Participant

Answered

Acrobat Reader DC always opens full screen, no setting to change this

Forum|Forum|8 years ago
August 8, 2017
10 replies
33580 views

I'm currently running Acrobat Reader DC version 2017.012.20093, and no matter what, it always opens maximized, taking up my entire screen. The only setting I've been able to find to change this is in Preferences>Documents>Restore last view settings when reopening documents. But this only works for a document I open, restore down, then re-open. Every other pdf I open for the first time is always maximized.

I open hundreds of new pdfs per day at work, so this is a ridiculous hassle. Nothing else seems to have anything to do with this bug/setting, and this only just started happening this week as far as I can remember. August 4th 2017 and back it didn't seem to happen.

I'm going to have to find another pdf viewer because this bug/feature absolutely kills the program for me.

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

N

Nolan6C15

Participant

The new update did not fix this problem. I am experiencing it too.

A

Anonymous

I am experiencing this issue as well. I have checked for updates and get the message, "No updates available Installed: Adobe Acrobat XI Standard (11.0.23). Any chance there's a fix for this version?

D

defaultna0rfns42qoo

Participant

Same issue Windows 10 and Adobe Acrobat Reader DC 2020.006.20034.

Simple solution for me (corporate environment with limited change scope) is to use windows explorer and reset the default application used to open PDF.

Now using the Edge browser as my reader.

jamesd89585433

Participant

This is useless - I open your web link and there are numerous downloads - which one?

All I want to do - when I open a PDF document - it takes up my entire computer screen. I can find ANYTHING to:

show me how I can reduce the size of the document in relation to my computer screen (so that I can see my screen as well as the document -

AND/OR gets rid of the borders the surround my document - all I have been able to figure out is that I can make the border grey or black - I don't want a border - period - just the end of the document.

show me how to get rid of the tools (?) menu that shows up on the right side of the screen

N

natural_videographer6C12

Participant

Wow, I just downloaded Acrobat reader to a brand new computer in 2020 and this STILL happened! I found this train trying to fix it. Like the previous users, this renders Acrobat almost useless....

M

markd36369367

Participant

How do you fix this issue on a Mac? It says there no updates available and I am running Adobe Acrobat Pro DC version 2018.009.20050 Is there a setting I need to change?

Y

YANGYIMR

Participant

same here, not working for Mac. I'm using Adobe Acrobat Pro 2017. Checked, no update available.

carved151

Known Participant

Yup, the update worked for me (Acrobat DC (17.012.20095), Win10/creators).

No more fully maximized files at opening, regardless of file deliberate or default setting.

I don't believe this was an OS setting, it was an Adobe "feature" fixed by the last update. It worked.

D

dmcdivitt

Participant

I did the update. I have the greatest possible happiness. Thank you very much.

M

mjmuk

Participant

This has been driving me mad as well since it started happening. However I can confirm that the Latest Update has fixed the problem. Well done Adobe.

S

SEHale

Participant

Had this problem on Reader. Just installed update Adobe Acrobat Reader DC (17.012.20095) and that corrected it for me.

Thanks

D

dmcdivitt

Participant

There is a difference between full screen and maximized. The reader opens maximized by default.

The registry hack does not work. I have no subkey for "ExitSection". I added it under DC, but it made no difference.

This is a true nuisance. I want to turn off maximized by default. Waiting patiently for Adobe to fix. Hopefully a reply here will trigger new replies.

AshuMittal9644438Correct answer

Adobe Employee

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

J

JTB3

Participant

Thank you ashumittal and Adobe! Much appreciated!

mmanausa

Participant

Hopefully this will help others:

HKCU\Software\Adobe\Adobe Acrobt\DC\ExitSection

change bLastExitNormal from 1 to 0

This is from a FORUM 2 years ago but still works, sheesh ADOBE

D

DTWeebz1

Participant

mmanausa, thats great for Full Acrobat, but not reader, but thanks.

Any News from "Staff" ashumittal on a fix?

mmanausa

Participant

try this Regedit path

HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\ExitSection

sorry I don't have Reader installed so can't confirm it's even there

or try searching for bLastExitNormal in the whole Registry and setting to 0

Only for experienced users of course.

try67

Community Expert

This is actually not a setting of the application itself, but of the OS. You can change it by going to the Properties of the shortcut to the application and selecting "Normal Window" under the Run option in the Shortcut tab. Then click OK, double-click the shortcut, resize the window to the desired size, close it, and then try it again.

jessem96396451Author

Participant

I just did that but it's still re-opening maximized every time. Even just opening Acrobat Reader without loading a PDF, it's always maximized. I've tried rebooting and I've read every list of settings under preferences.

Running Windows 7 64 bit build 7601

jessem96396451Author

Participant

Not being a fan of the newer interface from the recent Acrobat Reader updates anyway, I decided to try FoxIt Reader, and sure enough, it remembers how to resize the window to what it was last. Anyone else having this problem I highly recommend you switch to FoxIt. The interface is pretty cluttered but for my purposes, simply viewing, zooming, moving and closing PDFs, the controls are all the same and doesn't have that UX destroying bug.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded