Acrobat Reader quits upon launching
so the past few months whenever i launched adobe acrobat it just quits upon launching. i even tried to reinstall and it quit the installation too. this happens on Window 11 but on my mac it's ok.
so the past few months whenever i launched adobe acrobat it just quits upon launching. i even tried to reinstall and it quit the installation too. this happens on Window 11 but on my mac it's ok.
Hi @ApolloGT,
Hope you are doing well. Sorry for your experience with Acrobat!
Were you trying to launch the app directly or by double-clicking a PDF file? Also, do you see any error messages when the app crashes?
What I doubt could be a corrupt preference file, which can cause a crash of the application at launch. Please try removing them. Steps can be found here: Resetting Acrobat Preference settings to default.
While you do so, you can try installing the offline installer file to see if the app installed: Download Acrobat installer for Enterprise term or VIP license (adobe.com)
If this does not work, please share the crash logs with us so we can investigate it in-house.
Please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.
Thanks,
Souvik.
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