Acrobat Ruler is Off

Forum|Forum|2 years ago
October 11, 2023
2 replies
1940 views

I've seen this post elsewhere with no reply or replies that don't apply. My ruler in Acrobat is off.

Clearly shows in bottom left that it's a 12" x 9" document but ruler shows it a little over 10.125".

General troubleshooting

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi defaultrrv4cog2ul9l,

Thank you for reaching out.

Please let us know if this happens for all PDFs you open in Acrobat or a particular PDF.

Also, try checking the document properties. Go to Menu > Document Properties. Share the screenshot with us.

You may try repairing the installation. In Acrobat, go to Menu > Help > Repair Installation. Check if that changes anything.

Share the sample PDF with us to replicate this behavior.

Let us know how it goes.

Thanks,

Meenakshi

M

metallums18

Known Participant

All PDFs I currently open the rulers will report the wrong measurement.

However in the lower left corner the document size is reported correctly at the size I created the file.

Also choosing control/command D to see file properties is listing the correct size. But the rulers on in the acrobat interface are off by inches at times. 22x34 document shows as 19.something x 29.something.

I read another post, https://community.adobe.com/t5/acrobat-discussions/rulers-not-reader-correct-size/m-p/14150035, that is suggesting a solution is to change my PC interface monitor scaling. A suggestion given by one person to change their system to 110% supposedly helped the original poster of the question. Now it is listed as a solution? is it really? Or is it a workaround?

I don't plan on changing my 100% PC screen scaling to get Adobe Acrobat to show rulers correctly on the document size it knows the actual size of. Since when has that ever been necessary? I'm certainly not choosing an arbitrary 110% scale of all things on my monitor and pc interface to make acrobat appear correct.

I've tried reparing the acrobat install through menu/help/repair installation which was a suggestion from the community. No improvement seen. Does anyone know a real fix for this?

Using windows 11, Acrobat pro version 2023.006.20360