Acrobat setting unintentionally shows Chinese characters

[_Line]

Hello, my problem is about the Acrobat setting of author/creator. This is displayed with Chinese characters by default for me (but unintentionally). No matter from which layout program (Quark XPress or InDesign) I created the PDF. The author is correctly set to my abbreviation in the preferences. But I have to change these Chinese characters in every PDF and use my abbreviation. Do you have any ideas? Thanks for your help.

Hallo, mein Problem betrifft PDFs die ich egal ob aus dem InDesign oder QuarkXPress erstelle, immer im "Erstellt von" Fenster oder direkt im Acrobat im "Verfasser" Fenster (unter Beschreibung) chinesische Schriftzeichen statt meiner Signatur erscheinen. Ich kann diese zwar löschen und mein eigenes Kürzel einsetzen, aber da ich viele PDFs erstelle wäre es viel einfacher dies würde gleich direkt passen. In den Acrobat Voreinstellungen habe ich auch schon mehrfach den Autor (unter Identität) geändert, aber das hat nichts gebracht. Wenn ich im PDF kommentiere erscheint auch das richtige Kürzel. Nur wenn PDFs neu generiert werden tritt dieses Problem auf. Screenshots habe ich angehängt.

  

[Amal.]

Hi @_Line 

Hope you are doing well and sorry to hear that.

What is the version of the Adobe Acrobat you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

Regards

Amal

[_Line]

Thank you for your feedback. Acrobat is up to date. Also deleting the preferences did not improve anything. Could the Apple M1 Pro chip in conjunction with QuarXPress be the problem? Is anything known about this problem?

Regards, Line

[Amal.]

Hi @_Line 

For more information, you may also reach out to Apple and QuarXPress support teams and check with them.

Regards

Amal

[_Line]

Do you think this is adequate support? Not really helpful. One pushes it on the other. And no one feels responsible...The problem remains with the paying customer!

[Amal.]

Hi @_Line 

Would you mind creating a new test user profile with full admin rights or enabling the root account in MAC and try using the application there and check.

Also please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via the document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

Regards

Amal