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kmalaw53
Participant
February 11, 2021
Question

Acrobat toolbar keeps resetting

  • February 11, 2021
  • 3 replies
  • 2870 views

I customize my Acrobat DC toolbar so it only shows me the tools I use.  But every time the program updates -- once every two weeks or so -- the toolbar resets and I have to do the whole process over again.  Is there a way to prevent this?

 

    3 replies

    K
    kmalaw53Author
    Participant
    August 26, 2022

    I have a workaround for this one - just put some specific items in the "Tools" sidebar.  So far, so good.

     

    But another problem -- now my virtual PDF writer "Adobe PDF" disappears from my printer list.  I have had to go to Settings/Apps/Adobe Acrobat DC - "modify" several times to reinstall it.

    P
    Paul27799913hbc3
    Participant
    February 5, 2025

    My 'Tools' sidebar resets back to the default VERY often - at least once a week, if not more.  I keep having to remove all the 'send for comment' 'fill and sign' and other tools that we don't use, and add back in the ones that we do use regularly.  Then a couple days later, my tools are gone, the default ones are back.  It's incredibly annoying.

      Souvik Sadhu
      Community Manager
      Souvik SadhuCommunity Manager
      Community Manager
      March 11, 2025

      Hi @Paul27799913hbc3,

       

      Hope you are doing well. Sorry for the trouble, and the delayed response.

       

      Would you mind resetting the preferences of the application once and check the behavior? Steps can be found here: https://adobe.ly/3Fg9HI7...

       

      Also, please update the app to the latest version (2024.005.20428) for the best experience.

      To do so, go to Help-> Check for Updates.


      Regards,
      Souvik.

      H
      herrrry25827730wkw9
      Participant
      August 26, 2022

      I'm brand-new to this forum. I have a few inquiries regarding this topic. The following questions are listed:

       

      https://community.adobe.com/t5/acrobat-discussions/javascript-0x0 0x0-for-button/td-p/13161444

       

      I have a query regarding this discussion. If you know anything about this discussion. Please answer my problem by quoting me.

      U
      Adobe Employee
      user4481097
      Adobe Employee
      February 12, 2021

      Hi kmalaw53,

      Are you talking about like this customization done on toolbar?

      This should be retained after app update. Let us know.

       

      Thanks

      Shreya

      S
      SaveMor25585410atsv
      Participant
      August 26, 2022

      A year-and-a-half later this is still a problem. How has this not been solved yet?

        Dave__M
        Community Expert
        Dave__MCommunity Expert
        Community Expert
        August 26, 2022

        It is exactly as you stated: The coustomized Quick Tools are not being retained with updates. I have expeirenced this twice. It is not more complicated than that. I have already put the Quick Tools back to what I need to work. I simply do not look forward to doing this every few weeks/months. If Acrobat had Workspaces or some way to save the tool settings that might help. 


        As with most issues that require some investigating, I'll customize my Quick Tools and check on them after the next update comes out.  It will be interesting to see if they're retained or not.  Let's see if there are other users that share your experience that chime in here as well.  Sorry that I don't have a solution, but you've put this scenario on people's radar now, and perhaps others have this issue, and Adobe techs might see the posts here - they do read these forums.

        My best,

        Dave

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