Acrobat X Pro crashes after 10 seconds

[tvplp]

Hello!

We use Creative Suite 5.5 Design Premium on 2 computers, both were updated vom Version 3. Usually everything works fine, we mostly use Dreamweaver, Illustrator and Photoshop and no problems.

But.... wen we try to open Acrobat X Pro, the app closes after a few seconds (about 10-15), sometimes we get a file opened but then Acrobat crashes without any message/error.

What can it be? Maybe some licensing thing? Both installations are registered and the other CS-Apps work exepct Acrobat (also Distiller doesn't work).

I do only have access to one computer, but here are the parameters:

Mac Mini with 2 GB Ram

Mac OS X 10.6.8 installed (Snow Leopard)

As mentioned it is CS 5.5 Design Premium.

I think the other one is a MacBook with about the same Mac OS X.

Does anyone know how I am able to find out the problem? Or does anyone already have a solution for this?

Kind regards

Yann

[hit.anand]

Hi,

Could you please provide following infromation:

->What version of Acrobat X are you on (Go to Acrobat->About Adobe Acrobat and check the version number)

->Also, If possible please provide your console log. To get the same

a. Launch Console(/Application/Utilities/Console)

b. Clear all messages(using Clear display option)

c. Launch Acrobat and wait for it to crash

c. Once Acrobat crashes, save the console log(File-Save a Copy as). Pleas epaste the log here.

[tvplp]

Hi!

Well, the Acrobat Version is 10.0.0

Unfortunately I do not get any log in the console, even with the steps you explained. Isn't there a log file somewhere in the system?

Kind regards

Yann

[hit.anand]

For troubleshooting your install and launch problem with Acrobat X, could you please share following information with us:

1. Your CS5.5 product language and your OS language

2. User type: Admin user or Network user

3. Please share the logs mentioned below (location mentioned alongside)

     ->amt3.log         - /tmp     (to open "/tmp" directory click Command+Shift+G then type /tmp and press Go )

     ->oobelib.log    - /tmp

     ->swtag.log       - /tmp

     ->PDApp.log    - /Users/<User_name>/Library/Logs

     ->install.log       - /private/var/log/install.log

(Also . If the log size exceeds 1 MB, OS X archives the log. So, there could be older log files like:

/private/var/log/install.log.0.bz2

/private/var/log/install.log.1.bz2

/private/var/log/install.log.2.bz2 )

thanks and regards,

hit.anand

[LSCAN555]

Hi

I had the same or at least a very similar problem with Acrobat X Pro. I got the latest Update 10.1.1., installed it and since then Acrobat runs fine.

Get the 10.1.1 update:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=5236

or here the list of all updates:

http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Mac

cheers

L

[242Yahve]

Remove the cache file that contains your old serial number by going to Library > Application Support > Adobe > Adobe PCD > cache. Locate the cache.db file.

Start the application, re enter your serial !

[Guest]

Hello,

I have the same problem. Update Adobe CS5.5 design premium from CS3 in combination with MAC OSX 10.6.8. Adobe acrobat crashes after a few seconds. Latest upgrades are installed, still same problem. In Library > Application Support > Adobe > i can't find Adobe PCD. Also cache.db, i can't find. What can i do ? I have the problem with all the 5 licenses.

crash report from 1 of the machines :

Process: AdobeAcrobat [4162]
Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         10.1.1 (10.1.1)
Code Type:       X86 (Native)
Parent Process:  launchd [95]

Date/Time:       2011-11-28 15:07:11.147 +0100
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version:  6

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000028
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Application Specific Information:
objc_msgSend() selector name: convertPoint:fromView:


Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9680df87 objc_msgSend + 23
1   com.adobe.Acrobat.framework 0x00815007 AcroSecurityBailOutImpl + 4382455
2 com.apple.AppKit 0x955d765a -[NSScroller mouseDown:] + 812
3 com.apple.AppKit 0x951d8a58 -[NSWindow sendEvent:] + 5549
4   com.apple.AppKit 0x950f160b -[NSApplication sendEvent:] + 6431
5 com.apple.AppKit 0x95085253 -[NSApplication run] + 917
6   com.adobe.Acrobat.framework 0x0001033d RunAcrobat + 6850
7   com.adobe.Acrobat.framework 0x0000e9b7 RunAcrobat + 316
8 com.adobe.Acrobat.Pro 0x00001e92 main + 94
9 com.adobe.Acrobat.Pro 0x00001e16 start + 54

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x91a0b382 kevent + 10
1   libSystem.B.dylib 0x91a0ba9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x91a0af59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x91a0acfe _dispatch_worker_thread2 + 240
4   libSystem.B.dylib 0x91a0a781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x91a0a5c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x91a1275e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73
3   ...ple.CoreServices.CarbonCore    0x981e421e TSWaitOnCondition + 126
4   ...ple.CoreServices.CarbonCore    0x981cfb68 TSWaitOnConditionTimedRelative + 202
5   ...ple.CoreServices.CarbonCore    0x981cb533 MPWaitOnQueue + 250
6 AdobeACE 0x01f30737 ACEInitialize + 3741
7 AdobeACE 0x01f306ad ACEInitialize + 3603
8   ...ple.CoreServices.CarbonCore    0x981af54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x91a12259 _pthread_start + 345
10 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10
1   libSystem.B.dylib 0x91a1275e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x0207d79c AGMInitialize + 33770
4 AdobeAGM 0x0207d6d6 AGMInitialize + 33572
5 AdobeAGM 0x0207d231 AGMInitialize + 32383
6 libSystem.B.dylib 0x91a12259 _pthread_start + 345
7 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 4:
0   libSystem.B.dylib 0x919e4b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x91a126e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x91a415a8 pthread_cond_timedwait_relative_np + 47
3   ...ple.CoreServices.CarbonCore    0x981cfb90 TSWaitOnConditionTimedRelative + 242
4   ...ple.CoreServices.CarbonCore    0x981cb533 MPWaitOnQueue + 250
5   com.adobe.Acrobat.framework 0x00068b31 RunAcrobat + 369334
6   com.adobe.Acrobat.framework       0x00068843 RunAcrobat + 368584
7   ...ple.CoreServices.CarbonCore    0x981af54a PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x91a12259 _pthread_start + 345
9 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 5:
0   libSystem.B.dylib 0x91a0b382 kevent + 10
1   com.adobe.Acrobat.framework 0x0131462a AcroSecurityBailOutImpl + 15914266
2   com.adobe.Acrobat.framework 0x0126948f AcroSecurityBailOutImpl + 15213439
3 libSystem.B.dylib 0x91a12259 _pthread_start + 345
4 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x919e4b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x91a126f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x91a5b05f pthread_cond_wait + 48
3   com.adobe.amt.services 0x127a8f2c C_AMTUISwitchSuppressUpdates + 16864
4   com.adobe.amt.services 0x127a1e78 C_EULA_SetState + 2166
5   com.adobe.amt.services 0x127a8f92 C_AMTUISwitchSuppressUpdates + 16966
6 libSystem.B.dylib 0x91a12259 _pthread_start + 345
7 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x02b6d300  ebx: 0x955d905f  ecx: 0x9588c5fc  edx: 0x00000008
edi: 0x4448c000  esi: 0x00000000  ebp: 0xbffff428  esp: 0xbffff328
ss: 0x0000001f  efl: 0x00010206  eip: 0x9680df87   cs: 0x00000017
ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000 gs: 0x00000037
cr2: 0x00000028

Binary Images:
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0x1f2e000 -  0x204ffff +AdobeACE ??? (???) <42337EF5-3ED6-C0E7-5EB0-2354755A95FD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x2072000 -  0x2637feb +AdobeAGM ??? (???) <2C3603CA-70D1-BBF4-57C2-E40222ABDC3B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x26ea000 -  0x2707ff7 +AdobeBIB ??? (???) <2FE90606-2817-28E6-3D64-533895E6400F> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x270e000 -  0x2a32fe3 +com.adobe.CoolType AdobeCoolType 5.08.109.1 (5.08.109.1) <9BE5826D-CE25-57C1-48CA-4A6B01B1B566> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
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0x1072e000 - 0x10754ffb +AdobeBIBUtils ??? (???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
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0x115e9000 - 0x11648fe7 +AcroSQLite ??? (???) <42034B4C-AB68-4350-8745-C322DD7EDD64> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
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0x90e66000 - 0x90eaafe7  com.apple.Metadata 10.6.3 (507.15) <460BEF23-B89F-6F4C-4940-45556C0671B5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x90eab000 - 0x90f64fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
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0x91170000 - 0x911f2ffb  SecurityFoundation ??? (???) <C4506287-1AE2-5380-675D-95B0291AA425> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
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0x91f57000 - 0x91f5bff7  libGIF.dylib ??? (???) <2123645B-AC89-C4E2-8757-85834CAE3DD2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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0x924c9000 - 0x924fcff7  com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x924fd000 - 0x925ddfe7  com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x925de000 - 0x925e0ff7  libRadiance.dylib ??? (???) <5920EB69-8D7F-5EFD-70AD-590FCB5C9E6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x925e1000 - 0x925e6ff7  com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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0x9288d000 - 0x92afefef  com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92b40000 - 0x92b81ff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <80998F66-0AD7-AD12-B9AF-3E8D2CE6DE05> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x92db0000 - 0x92db0ff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x92f57000 - 0x92f5bff7  IOSurface ??? (???) <89D859B7-A26A-A5AB-8401-FC1E01AC7A60> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x92f5c000 - 0x92f6dff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x92f6e000 - 0x92f6eff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x92f6f000 - 0x9301dff3  com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x93021000 - 0x93052ff7  libGLImage.dylib ??? (???) <0EE86397-A867-0BBA-E5B1-B800E43FC5CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x93053000 - 0x930ebfe7  edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x93123000 - 0x93137ffb  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x93138000 - 0x9317cff3  com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9319d000 - 0x931abff7  com.apple.opengl 1.6.13 (1.6.13) <025A905D-C1A3-B24A-1585-37C328D77148> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x932f0000 - 0x932faffb  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x932fb000 - 0x9347dfe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x9351d000 - 0x93535ff7  com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x93597000 - 0x935a5fe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x935a6000 - 0x935a6ff7  liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x935af000 - 0x935f2ff7  libGLU.dylib ??? (???) <FB26DD53-03F4-A7D7-8804-EBC5B3B37FA3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x935f3000 - 0x9369ffe7  com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x936b9000 - 0x9441dfe7  com.apple.WebCore 6534.51 (6534.51.22) <1E9475BF-87F2-A81F-E096-BBB126BCDF30> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x949b8000 - 0x949b8ff7  com.apple.Carbon 150 (152) <8F767518-AD3C-5CA0-7613-674CD2B509C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x949be000 - 0x949c5ff3  com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x94a7d000 - 0x94aa1ff7  libJPEG.dylib ??? (???) <EA97DEC5-6E16-B51C-BF55-F6E8D23526AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x94aa2000 - 0x94aa2ff7  com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x94aa3000 - 0x94dc7fef  com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x94e37000 - 0x94fb2fe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x94fcc000 - 0x94fd9ff7  com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x94fda000 - 0x94fe6ff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x94ff4000 - 0x94ff7ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x9507b000 - 0x9595eff7  com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9595f000 - 0x95a6bff7  libGLProgrammability.dylib ??? (???) <04D7E5C3-B0C3-054B-DF49-3B333DCDEE22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x95a6c000 - 0x95b07fe7  com.apple.ApplicationServices.ATS 275.19 (???) <9FA31967-CF14-B033-EB8D-570561D12A13> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x95b08000 - 0x95b45ff7  com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x95b46000 - 0x95b5afe7  libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x95b5b000 - 0x95b66ff7  libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x95b67000 - 0x95c69fe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <015563C4-81E2-8C8A-82AC-31B38D904A42> /usr/lib/libcrypto.0.9.8.dylib
0x95c6a000 - 0x95ca4ff7  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <6875335E-0993-0D77-4E80-41763A8477CF> /usr/lib/libcups.2.dylib
0x95ca5000 - 0x95caeff7  com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x95caf000 - 0x95cceff7  com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x95ccf000 - 0x95d02fff  libTrueTypeScaler.dylib ??? (???) <0F04DAC3-829A-FA1B-E9D0-1E9505713C5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x95ece000 - 0x95f3dff7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x95f41000 - 0x95f87ff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x95fb4000 - 0x96085fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <1C3E1CEF-6E88-4EAF-8A6E-4EC4C5642DDB> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x96086000 - 0x96089fe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x9608b000 - 0x961b9fe7  com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x96236000 - 0x96258fef  com.apple.DirectoryService.Framework 3.6 (621.12) <A4A47C88-138C-A237-88A5-877E5CAB4494> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x9625f000 - 0x9625fff7  com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96269000 - 0x96707ff7  com.apple.RawCamera.bundle 3.9.0 (584) <5CC4C59B-5ECF-9767-2BB1-493AB505F433> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x96808000 - 0x968b5fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x97049000 - 0x973b4ff7  com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x973b5000 - 0x973c7ff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x973c8000 - 0x973c9ff7  com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x9749c000 - 0x9749cff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x9754e000 - 0x975f6ffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x975f7000 - 0x97658fe7  com.apple.CoreText 151.10 (???) <5C2DEFBE-D54B-4DC7-D456-9ED02880BE98> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x9771d000 - 0x97732fff  com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x97733000 - 0x97834fe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <C75F921C-F027-6372-A0A1-EDB8A6234331> /usr/lib/libxml2.2.dylib
0x97881000 - 0x9793dfff  com.apple.ColorSync 4.6.6 (4.6.6) <7CD8B191-039A-02C3-EA5E-4194EC59995B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x97b67000 - 0x97b83fe3  com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x97b84000 - 0x97c04feb  com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x97c05000 - 0x97c58ff7  com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x97cb5000 - 0x97cdbffb  com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x97e20000 - 0x97e69fe7  libTIFF.dylib ??? (???) <579DC328-567D-A74C-4BCE-1D1C729E3F6D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x97e80000 - 0x97eddff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97ede000 - 0x97f96feb  libFontParser.dylib ??? (???) <D57D3834-9395-FD58-092A-49B3708E8C89> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x98189000 - 0x984a9ff3  com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x984f0000 - 0x984f3ff7  libCoreVMClient.dylib ??? (???) <F58BDFC1-7408-53C8-0B08-48BA2F25CA43> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9856e000 - 0x985bbfeb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <00A1A83B-0E7D-D0F4-A643-8C5675C2BB21> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x99b41000 - 0x9a330557  com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9a3f3000 - 0x9a40eff7  libPng.dylib ??? (???) <25DF2360-BFD3-0165-51AC-0BDAF7899DEC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9a572000 - 0x9a734feb  com.apple.ImageIO.framework 3.0.4 (3.0.4) <027F55DF-7E4E-2310-1536-3F470CB8847B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9a8a8000 - 0x9a8a9ff7  com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <838E1760-F7D9-3239-B3A8-20E25EFD1379> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9aba4000 - 0x9abb4ff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

[242Yahve]

I'm really sorry, I'm not an expert... so I don't know...

For me Delete the PCD solved my problem. (Not in the user library but in the system library)

Good luck

Le 2011-11-29 à 04:29, Paul Caekebeke a écrit :

Re: Acrobat X Pro crashes after 10 seconds

created by Paul Caekebeke in Acrobat Macintosh - View the full discussion

Hello,

I have the same problem. Update Adobe CS5.5 design premium from CS3 in combination with MAC OSX 10.6.8. Adobe acrobat crashes after a few seconds. Latest upgrades are installed, still same problem. In Library > Application Support > Adobe > i can't find Adobe PCD. Also cache.db, i can't find. What can i do ? I have the problem with all the 5 licenses.

crash report from 1 of the machines :

Process: AdobeAcrobat

Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Identifier: com.adobe.Acrobat.Pro

Version: 10.1.1 (10.1.1)

Code Type: X86 (Native)

Parent Process: launchd

Date/Time: 2011-11-28 15:07:11.147 +0100

OS Version: Mac OS X 10.6.8 (10K549)

Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000028

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:

objc_msgSend() selector name: convertPoint:fromView:

Thread 0 Crashed: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x9680df87 objc_msgSend + 23

1 com.adobe.Acrobat.framework 0x00815007 AcroSecurityBailOutImpl + 4382455

2 com.apple.AppKit 0x955d765a -[NSScroller mouseDown:] + 812

3 com.apple.AppKit 0x951d8a58 -[NSWindow sendEvent:] + 5549

4 com.apple.AppKit 0x950f160b -[NSApplication sendEvent:] + 6431

5 com.apple.AppKit 0x95085253 -[NSApplication run] + 917

6 com.adobe.Acrobat.framework 0x0001033d RunAcrobat + 6850

7 com.adobe.Acrobat.framework 0x0000e9b7 RunAcrobat + 316

8 com.adobe.Acrobat.Pro 0x00001e92 main + 94

9 com.adobe.Acrobat.Pro 0x00001e16 start + 54

Thread 1: Dispatch queue: com.apple.libdispatch-manager

0 libSystem.B.dylib 0x91a0b382 kevent + 10

1 libSystem.B.dylib 0x91a0ba9c dispatchmgr_invoke + 215

2 libSystem.B.dylib 0x91a0af59 dispatchqueue_invoke + 163

3 libSystem.B.dylib 0x91a0acfe dispatchworker_thread2 + 240

4 libSystem.B.dylib 0x91a0a781 pthreadwqthread + 390

5 libSystem.B.dylib 0x91a0a5c6 start_wqthread + 30

Thread 2:

0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10

1 libSystem.B.dylib 0x91a1275e pthreadcond_wait + 1191

2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73

3 ...ple.CoreServices.CarbonCore 0x981e421e TSWaitOnCondition + 126

4 ...ple.CoreServices.CarbonCore 0x981cfb68 TSWaitOnConditionTimedRelative + 202

5 ...ple.CoreServices.CarbonCore 0x981cb533 MPWaitOnQueue + 250

6 AdobeACE 0x01f30737 ACEInitialize + 3741

7 AdobeACE 0x01f306ad ACEInitialize + 3603

8 ...ple.CoreServices.CarbonCore 0x981af54a PrivateMPEntryPoint + 68

9 libSystem.B.dylib 0x91a12259 pthreadstart + 345

10 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 3:

0 libSystem.B.dylib 0x91a12aa2 __semwait_signal + 10

1 libSystem.B.dylib 0x91a1275e pthreadcond_wait + 1191

2 libSystem.B.dylib 0x91a143f8 pthread_cond_wait$UNIX2003 + 73

3 AdobeAGM 0x0207d79c AGMInitialize + 33770

4 AdobeAGM 0x0207d6d6 AGMInitialize + 33572

5 AdobeAGM 0x0207d231 AGMInitialize + 32383

6 libSystem.B.dylib 0x91a12259 pthreadstart + 345

7 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 4:

0 libSystem.B.dylib 0x919e4b5a semaphore_timedwait_signal_trap + 10

1 libSystem.B.dylib 0x91a126e1 pthreadcond_wait + 1066

2 libSystem.B.dylib 0x91a415a8 pthread_cond_timedwait_relative_np + 47

3 ...ple.CoreServices.CarbonCore 0x981cfb90 TSWaitOnConditionTimedRelative + 242

4 ...ple.CoreServices.CarbonCore 0x981cb533 MPWaitOnQueue + 250

5 com.adobe.Acrobat.framework 0x00068b31 RunAcrobat + 369334

6 com.adobe.Acrobat.framework 0x00068843 RunAcrobat + 368584

7 ...ple.CoreServices.CarbonCore 0x981af54a PrivateMPEntryPoint + 68

8 libSystem.B.dylib 0x91a12259 pthreadstart + 345

9 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 5:

0 libSystem.B.dylib 0x91a0b382 kevent + 10

1 com.adobe.Acrobat.framework 0x0131462a AcroSecurityBailOutImpl + 15914266

2 com.adobe.Acrobat.framework 0x0126948f AcroSecurityBailOutImpl + 15213439

3 libSystem.B.dylib 0x91a12259 pthreadstart + 345

4 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 6:

0 libSystem.B.dylib 0x919e4b42 semaphore_wait_signal_trap + 10

1 libSystem.B.dylib 0x91a126f8 pthreadcond_wait + 1089

2 libSystem.B.dylib 0x91a5b05f pthread_cond_wait + 48

3 com.adobe.amt.services 0x127a8f2c C_AMTUISwitchSuppressUpdates + 16864

4 com.adobe.amt.services 0x127a1e78 C_EULA_SetState + 2166

5 com.adobe.amt.services 0x127a8f92 C_AMTUISwitchSuppressUpdates + 16966

6 libSystem.B.dylib 0x91a12259 pthreadstart + 345

7 libSystem.B.dylib 0x91a120de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x02b6d300 ebx: 0x955d905f ecx: 0x9588c5fc edx: 0x00000008

edi: 0x4448c000 esi: 0x00000000 ebp: 0xbffff428 esp: 0xbffff328

ss: 0x0000001f efl: 0x00010206 eip: 0x9680df87 cs: 0x00000017

ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

cr2: 0x00000028

Binary Images:

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0x1f2e000 - 0x204ffff +AdobeACE ??? (???) <42337EF5-3ED6-C0E7-5EB0-2354755A95FD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x2072000 - 0x2637feb +AdobeAGM ??? (???) <2C3603CA-70D1-BBF4-57C2-E40222ABDC3B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x26ea000 - 0x2707ff7 +AdobeBIB ??? (???) <2FE90606-2817-28E6-3D64-533895E6400F> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x270e000 - 0x2a32fe3 +com.adobe.CoolType AdobeCoolType 5.08.109.1 (5.08.109.1) <9BE5826D-CE25-57C1-48CA-4A6B01B1B566> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeC oolType

0xd546000 - 0xd73dfeb +com.adobe.Acrobat.adm 10.1.1 (10.1.1) <20A86BC9-9324-39EA-2521-6CBBD0B6318C> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/ AdobeADM

0x1072e000 - 0x10754ffb +AdobeBIBUtils ??? (???) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeB IBUtils

0x107f3000 - 0x107fbfff +com.adobe.asneu.framework asneu version 1.7.0.1 (1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/Versions/A/asneu

0x114bb000 - 0x114d6ffb +com.adobe.adobe_oobe_launcher Adobe OOBE Launcher 2.0.0.4 (BuildVersion: 2.0; BuildDate: Tue Sep 14 2010 21:49:00) (2.0.0.4) <4A13FCA6-B1E7-B0BE-CEED-1AC767CC5670> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_oobe_launcher.framework/Versions/A/ adobe_oobe_launcher

0x115e9000 - 0x11648fe7 +AcroSQLite ??? (???) <42034B4C-AB68-4350-8745-C322DD7EDD64> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLit e

0x12605000 - 0x12672ffb +com.adobe.amtlib amtlib 3.5.0.34 (3.5.0.34) <8C1EBC9E-DDFF-660B-03FB-196CE8A4CED8> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtlib.framework/amtlib

0x12689000 - 0x1273efe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib

0x12784000 - 0x127ebfe7 +com.adobe.amt.services AMTServices 3.5.0.34 (BuildVersion: 3.5; BuildDate: Tue Sep 14 2010 21:49:00) (3.5.0.34) <F56D7855-B0F7-4E7E-1997-D4FC2F5ACB2D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservi ces

0x12927000 - 0x12997feb +com.adobe.adobe_caps adobe_caps 3.5.4.0 (3.5.4.0) <36D53A2C-0DAB-34C6-48C7-49D2ECF52D0D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_cap s

0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

0x90004000 - 0x90004ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x9004e000 - 0x9009eff7 com.apple.framework.familycontrols 2.0.2 (2020) <596ADD85-79F5-A613-537B-F83B6E19013C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A /FamilyControls

0x90757000 - 0x909a0ffb com.apple.JavaScriptCore 6534.51 (6534.51.21) <EA8C05E3-4719-B3FA-E17E-EC9BBC09F5B2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaSc riptCore

0x909d1000 - 0x90de7ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libBLAS.dylib

0x90e01000 - 0x90e65ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTM LRendering.framework/Versions/A/HTMLRendering

0x90e66000 - 0x90eaafe7 com.apple.Metadata 10.6.3 (507.15) <460BEF23-B89F-6F4C-4940-45556C0671B5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/Metadata.framework/Versions/A/Metadata

0x90eab000 - 0x90f64fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

0x90f65000 - 0x9108bfe7 com.apple.WebKit 6534.51 (6534.51.22) <8E713C26-E90D-0E4B-5FE1-7AFFA8DF2935> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x9108c000 - 0x91090ff7 libGFXShared.dylib ??? (???) <801B2C2C-1692-475A-BAD6-99F85B6E7C25> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG FXShared.dylib

0x91091000 - 0x9116bfff com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versi ons/A/DesktopServicesPriv

0x9116c000 - 0x9116fffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Hel p.framework/Versions/A/Help

0x91170000 - 0x911f2ffb SecurityFoundation ??? (???) <C4506287-1AE2-5380-675D-95B0291AA425> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Se curityFoundation

0x911f3000 - 0x91235ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <8A4721DE-25C4-C8AA-EA90-9DA7812E3EBA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libvDSP.dylib

0x9141f000 - 0x9142aff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

0x91475000 - 0x91496fe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x91497000 - 0x914daff7 com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Nav igationServices.framework/Versions/A/NavigationServices

0x91531000 - 0x91537fe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Fr ameworks/CommerceCore.framework/Versions/A/CommerceCore

0x91538000 - 0x915a2fe7 libstdc+.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc+.6.dylib

0x915a3000 - 0x919d8ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/libLAPACK.dylib

0x919e4000 - 0x91b8bff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

0x91b8c000 - 0x91c1efe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/PrintCore.framework/Versions/A/PrintCore

0x91dae000 - 0x91e4bfe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/LaunchServices.framework/Versions/A/LaunchServices

0x91e4c000 - 0x91e74ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib

0x91f54000 - 0x91f56ff7 com.apple.securityhi 4.0 (36638) <6118C361-61E7-B34E-93DB-1B88108F8F18> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Sec urityHI.framework/Versions/A/SecurityHI

0x91f57000 - 0x91f5bff7 libGIF.dylib ??? (???) <2123645B-AC89-C4E2-8757-85834CAE3DD2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x91f5c000 - 0x91f97feb libFontRegistry.dylib ??? (???) <AD45365E-A3EA-62B8-A288-1E13DBA22B1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x91f98000 - 0x92063fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/OSServices.framework/Versions/A/OSServices

0x92066000 - 0x920e0fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x920e1000 - 0x92101fe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <BF7FF2F6-5FD3-D78F-77BC-9E2CB2A5E309> /usr/lib/libresolv.9.dylib

0x92102000 - 0x9223ffe7 com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <2D31CC6F-32CC-72FF-34EC-AB40CEE496A7> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToo lbox

0x9244e000 - 0x92458fe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Car bonSound.framework/Versions/A/CarbonSound

0x92459000 - 0x92497ff7 com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x924c9000 - 0x924fcff7 com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/AE.framework/Versions/A/AE

0x924fd000 - 0x925ddfe7 com.apple.vImage 4.1 (4.1) <D029C515-08E1-93A6-3705-DD062A3A672C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vImage.framework/Versions/A/vImage

0x925de000 - 0x925e0ff7 libRadiance.dylib ??? (???) <5920EB69-8D7F-5EFD-70AD-590FCB5C9E6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x925e1000 - 0x925e6ff7 com.apple.OpenDirectory 10.6 (10.6) <0603680A-A002-D294-DE83-0D028C6BE884> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDir ectory

0x92620000 - 0x92885feb com.apple.security 6.1.2 (55002) <7F00A51B-F22A-0EBC-A321-923472D686BD> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x92886000 - 0x9288cfff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Com monPanels.framework/Versions/A/CommonPanels

0x9288d000 - 0x92afefef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

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0x92db0000 - 0x92db0ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x92f57000 - 0x92f5bff7 IOSurface ??? (???) <89D859B7-A26A-A5AB-8401-FC1E01AC7A60> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x92f5c000 - 0x92f6dff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x92f6e000 - 0x92f6eff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServ ices

0x92f6f000 - 0x9301dff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink .framework/Versions/A/Ink

0x93021000 - 0x93052ff7 libGLImage.dylib ??? (???) <0EE86397-A867-0BBA-E5B1-B800E43FC5CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LImage.dylib

0x93053000 - 0x930ebfe7 edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x93123000 - 0x93137ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x93138000 - 0x9317cff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x9319d000 - 0x931abff7 com.apple.opengl 1.6.13 (1.6.13) <025A905D-C1A3-B24A-1585-37C328D77148> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x932f0000 - 0x932faffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Spe echRecognition.framework/Versions/A/SpeechRecognition

0x932fb000 - 0x9347dfe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib

0x9351d000 - 0x93535ff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Framewo rks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory

0x93597000 - 0x935a5fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

0x935a6000 - 0x935a6ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib

0x935af000 - 0x935f2ff7 libGLU.dylib ??? (???) <FB26DD53-03F4-A7D7-8804-EBC5B3B37FA3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LU.dylib

0x935f3000 - 0x9369ffe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CFNetwork.framework/Versions/A/CFNetwork

0x936b9000 - 0x9441dfe7 com.apple.WebCore 6534.51 (6534.51.22) <1E9475BF-87F2-A81F-E096-BBB126BCDF30> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/Web Core.framework/Versions/A/WebCore

0x949b8000 - 0x949b8ff7 com.apple.Carbon 150 (152) <8F767518-AD3C-5CA0-7613-674CD2B509C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x949be000 - 0x949c5ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Pri nt.framework/Versions/A/Print

0x94a7d000 - 0x94aa1ff7 libJPEG.dylib ??? (???) <EA97DEC5-6E16-B51C-BF55-F6E8D23526AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x94aa2000 - 0x94aa2ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/A pplicationServices

0x94aa3000 - 0x94dc7fef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIT oolbox.framework/Versions/A/HIToolbox

0x94e37000 - 0x94fb2fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation

0x94fcc000 - 0x94fd9ff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x94fda000 - 0x94fe6ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib

0x94ff4000 - 0x94ff7ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dyl ib

0x9507b000 - 0x9595eff7 com.apple.AppKit 6.6.8 (1038.36) <A353465E-CFC9-CB75-949D-786F6F7732F6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x9595f000 - 0x95a6bff7 libGLProgrammability.dylib ??? (???) <04D7E5C3-B0C3-054B-DF49-3B333DCDEE22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LProgrammability.dylib

0x95a6c000 - 0x95b07fe7 com.apple.ApplicationServices.ATS 275.19 (???) <9FA31967-CF14-B033-EB8D-570561D12A13> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/ATS

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0x95b46000 - 0x95b5afe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

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0x97ede000 - 0x97f96feb libFontParser.dylib ??? (???) <D57D3834-9395-FD58-092A-49B3708E8C89> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib

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0x984f0000 - 0x984f3ff7 libCoreVMClient.dylib ??? (???) <F58BDFC1-7408-53C8-0B08-48BA2F25CA43> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libC oreVMClient.dylib

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[Curtis Hamilton]

I have the same problem. I replaced the PCD, restarted, renterend the serial number and it still crashes. This is the lastest CS, so maybe update my Mac OS to 10.7 and see if that works?

[skfrd121]

I am using Acrobat Pro X with the latest update on a 2009 MacBook Pro running Lion 10.7.2.  I have the same experience that you describe: I get the acrobat menu and the file opens but then the application freezes and I must force quit it.  I reinstalled the software and it worked for several days but crashed again today with the same problem.  I tried getting help from Adobe.  The advisor told me that I had to remove Parallels from my Mac. The advisor said that you can't run adobe on multiplatforms.  I had been running adobe products in both systems without any problems for the last several years.  I have the windows version of Acrobat Pro 9 running in Parallels.  I did not remove Parallels as that seemed extreme  and not necessarily the correct answer.  My mouse pointer also acts buggy when Acrobat crashes.  I don't know that there is any connection but my problem started after I installed the latest i-tunes and Java update, which was about 10 days ago.

[mhmmccoy]

I have this problem as well. I am on Lion (OS10.7.2) using AdobeCreative Suite CS 5.5 Design Premium. At first Acrobat Pro X (version 10.0) worked fine -- I just couldn't upgrade it. When I tried, it kept failing and would tell me to uninstall it, then reinstall Acrobat Pro. So I finally  did. Big mistake. Now it opens and will keep a file up for about 5-10 seconds, then it crashes, and mysteriously as it does, I see an icon for Adobe Application Manager, which also disappears in a few seconds. (??)

I downloaded the Acrobat Pro upgrade, but the installation fails. I even tried uninstalling Flash Player, as I read in one place that a more recent version could cause problems.

HELP!!! I use this program all the time, and this is seriously handicapping me!

[DougBrowne]

There is an internet bug that can't be fixed.  Forget about it.  Do this, guaranteed success.

Disconnect wifi or landline.  Re-start Adobe.  Verify that the problem is gone (which it will be).  Then re-connect to your internet source. 

Problem solved,  Sometimes this fix sticks for a day or 2, or a week or 2, but you may have to repeat this trick occasionally.

[Test Screen Name]

I think you're having a different problem in 2020 than these people were in 2011. At least they were using the current version then... most people don't have to mess with the internet connection, but find installing 10.1.16 fixes it.

[Iowan_at_Heart]

Thanks you, this did the trick!!

[AvistaMedia]

Getting to the HELP> UPDATE in the program before it crashed was a challenge.

Located > Downloaded > Installed the update and the problem went away.

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

Now..  If I can get Photoshop & Lightroom to stop crash landing, that'd be super.

[Iowan_at_Heart]

Hi, I could not fix the problem with your remedy but I was able to get it to work with DougBrownie's fix.

[andrey15A9]

CORRECT SOLUTION:

1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

4. Run Acrobat X Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat X Pro runs with 0 issues in 2021. (no need for any compatibly modes). 

[elodie15B9]

I have the same problem since last week with my Acrobat X Pro from CS6 that I had to re-install after a change of computer. has the solution not been found yet?

[Test Screen Name]

The fix - install 10.1.16 - is well known. Finding it is less easy than it used to be.

[andrey15A9]

"The fix - install 10.1.16" 

CORRECT SOLUTION / REAL ANSWER:

1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

4. Run Acrobat X Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat X Pro runs with 0 issues in 2021. (no need for any compatibly modes or hunting for any specific versions). 

[try67]

Nice tip, but this doesn't really apply if you use a Mac, which is the situation described in this thread.

[CreeDeaux]

Wanted to say thanks for this tip (windows user who stumbled across this thread). For some reason I couldn't find CS6 in that compatibility database, but I saw other people mention that the crash didn't happen as long as they were offline. So if anyone else can't get the method above to work, a workaround is to open windows firewall, add a new rule, and tell it to block Acrobat X from making any outbound connections.

You have to find the acrobat executable, which should somewhere like "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe" for windows machines. Hope that helps someone, good luck to mac users as well.

[hazel22917938canm]

Champion thank you that worked like a dream!!

[Lamini]

Paid a pretty penny ($450) for Adobe CS6 bundle (hint: before it became rental software you'll never own) years ago. Looking at that email receipt, I bought it in 2012. Over the years, it will eventually install updates on its own (out of the box settings), and thats when Acrobat itself will automatically close eventually after opening a document after some 20 seconds. "Its not a bug, its a feature", they say. It gets frustrating having to do workarounds (unplug/disable internet), but Acrobat is one of the easier ones (no scripts, no download this or that for a fix, no registry fixes). As noted above, simply block the app in the firewall from reaching out, works every time, years proven. $500 for owning an Adobe application suite (PhotoShop, Illustrator, Acrobat is a good deal (though I cant say I wouldnt welcome lower prices). It works, has all I need and more, does not require an internet connection to function, etc, and I'm not making monthly payments for it.

[excited_soldier16B8]

For my version of Windows 10 (21H2), Acrobat 10.1.1.33 of Master Collection CS6, running Compatibility Administration to disable pdapp.exe DOES NOT WORK.  Launching Acrobat does NOT ask for a key, starts and times out and closes after 16 seconds.  Attached is a Word Document with system info.  Everything else in this Master Collections works.