Adobe Abrobat DC Pro has ceased functioning on my laptop.

New Here ,
Sep 15, 2022 Sep 15, 2022

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The issue started when Adobe Acrobat DC Pro would still open, but stopped allowing me to print PDF documents (just out of the blue). Now, when I try to open the software, it appears to open properly, then simply closes without any error code. Re-installation of the software did not fix the issue.

 

 

what done in company pc by IT, doesnt help and still same open the app and it will forced close immediately? please adviseCapture.PNG

 

 

run this cleaner tool to remove the application and its traces: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

and download the application from here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

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Install update and subscribe to Acrobat

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Adobe Employee ,
Sep 16, 2022 Sep 16, 2022

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Hi @Desmond25425577c89u 

 

We are sorry to hear that. As you have tried most of the troubleshooting steps with no luck, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights in windows and try using the application there and check.

 

Regards

Amal

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New Here ,
Sep 23, 2022 Sep 23, 2022

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it has been solved by remove evrything from programs about adobe folder and reinstall.Thx

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