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Participant
January 13, 2023
Answered

Adobe Acrobar Pro se cierra al intentar firmar con un certificado digital.

  • January 13, 2023
  • 1 reply
  • 1871 views

Al firmar el documento con un certificado digital el programa se cierra automáticamente. He reinstalado la aplicación y no se ha solucionado.
Necesito una solución.

This topic has been closed for replies.
Correct answer sanmedc

Buenas tardes.
Lo he solucionado.
Era el antivirus Malwarebytes.
He excluido Adobe Acrobat de este programa.
Gracias.

1 reply

Amal.
Community Manager
Community Manager
January 13, 2023

Hi @sanmedc 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

sanmedcAuthorCorrect answer
Participant
January 23, 2023

Buenas tardes.
Lo he solucionado.
Era el antivirus Malwarebytes.
He excluido Adobe Acrobat de este programa.
Gracias.