Adobe acrobat 2020 ver 20.005.30334 keeps crashing
Adobe acrobat 2020 ver 20.005.30334 keeps crashing viewing two documents side by side and editing them. See below dumpfile - Can some analyze this and let me know what causing the issue?
KEY_VALUES_STRING: 1
Key : AV.Dereference
Value: NullClassPtr
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 890
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 3316
Key : Analysis.Init.CPU.mSec
Value: 1155
Key : Analysis.Init.Elapsed.mSec
Value: 97374
Key : Analysis.Memory.CommitPeak.Mb
Value: 125
Key : Timeline.OS.Boot.DeltaSec
Value: 102242
Key : Timeline.Process.Start.DeltaSec
Value: 3443
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
Key : WER.Process.Version
Value: 20.5.30334.10334
FILE_IN_CAB: Acrobat.exe.6864.dmp
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
eax=00000000 ebx=0c018618 ecx=04afe2e0 edx=00450101 esi=0c1099b0 edi=0c1099cc
eip=5af11a59 esp=04afe2d0 ebp=04afe308 iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
Acrobat!DllCanUnloadNow+0x68ac9:
5af11a59 8b7004 mov esi,dword ptr [eax+4] ds:002b:00000004=????????
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 5af11a59 (Acrobat!DllCanUnloadNow+0x00068ac9)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000004
Attempt to read from address 00000004
PROCESS_NAME: Acrobat.exe
READ_ADDRESS: 00000004
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 00000004
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
04afe308 5b81350d 0c1099b0 5b813500 04afe358 Acrobat!DllCanUnloadNow+0x68ac9
04afe318 57a6ac61 0c1099b0 04afe33c 42952c82 Acrobat!AIDE::PixelPartInfo::operator=+0x142edd
04afe358 57a6b7dc 0c018618 5ce91ba0 57a6b740 Accessibility!PlugInMain+0x93c1
04afe36c 5afacedc 0c1cd560 00000000 78f56cb8 Accessibility!PlugInMain+0x9f3c
04afe88c 5afab62b 0c1cd560 0c1cd560 1098f390 Acrobat!DllCanUnloadNow+0x103f4c
04afe8a4 5af6fe7b 0c1cd560 00000000 10db7000 Acrobat!DllCanUnloadNow+0x10269b
04afe8d8 5afa2a72 00000001 00000001 5afa2a50 Acrobat!DllCanUnloadNow+0xc6eeb
04afe8ec 5aeb75ab 00000001 78f56d04 00000000 Acrobat!DllCanUnloadNow+0xf9ae2
04afe930 5aeb7600 00000001 78f56d40 00000000 Acrobat!DllCanUnloadNow+0xe61b
04afe974 5aeb7600 00000001 78f56d8c 1098f390 Acrobat!DllCanUnloadNow+0xe670
04afe9b8 5afa2a19 00000001 00000001 5afaa327 Acrobat!DllCanUnloadNow+0xe670
04afe9dc 5afa91f9 00000001 00000000 00000000 Acrobat!DllCanUnloadNow+0xf9a89
04afe9f8 5ae57c78 00000001 00000000 00000000 Acrobat!DllCanUnloadNow+0x100269
04afea18 750e11fb 00440eaa 00000006 00000001 Acrobat!AcroWinMainSandbox+0x9918
04afea44 750d81ca 5ae57be0 00440eaa 00000006 user32!_InternalCallWinProc+0x2b
04afeb28 750d7897 5ae57be0 00000000 00000006 user32!UserCallWinProcCheckWow+0x33a
04afeb60 750d5a3b 00000006 00000001 00000000 user32!CallWindowProcAorW+0x7f
04afeb78 5aeb398d 5ae57be0 00440eaa 00000006 user32!CallWindowProcW+0x1b
04afeba4 5aeb3398 00000006 00000001 00000000 Acrobat!DllCanUnloadNow+0xa9fd
04afebc0 750e11fb 00440eaa 00000006 00000001 Acrobat!DllCanUnloadNow+0xa408
04afebec 750d81ca 5aeb32f0 00440eaa 00000006 user32!_InternalCallWinProc+0x2b
04afecd0 750d7dba 5aeb32f0 00000000 00000006 user32!UserCallWinProcCheckWow+0x33a
04afed34 750db98f 05506890 00000000 00000006 user32!DispatchClientMessage+0xea
04afed70 77014e9d 04afed8c 00000020 04afef34 user32!__fnDWORD+0x3f
04afeda8 764f107c 750d6626 00440eaa 00000112 ntdll!KiUserCallbackDispatcher+0x4d
04afedac 750d6626 00440eaa 00000112 0000f120 win32u!NtUserMessageCall+0xc
04afee44 750d5b59 05506890 00000000 00000000 user32!RealDefWindowProcWorker+0x277
04afee5c 6fad3665 00440eaa 00000112 0000f120 user32!RealDefWindowProcW+0x29
04afee74 6facbeba 00000112 04afeee4 6facfb91 uxtheme!DoMsgDefault+0x2c
04afee80 6facfb91 06b28a60 04afee9c 00000001 uxtheme!OnDwpSysCommand+0x2a
04afeee4 6facf808 0000f120 00000000 00000001 uxtheme!_ThemeDefWindowProc+0x351
04afeef8 750d6377 00440eaa 00000112 0000f120 uxtheme!ThemeDefWindowProcW+0x18
04afef44 5b216fe6 00440eaa 00000112 0000f120 user32!DefWindowProcW+0x157
04afef64 5b1806a5 0000f120 00000000 1098f428 Acrobat!AX_PDXlateToHostEx+0xa1956
04afefa0 5ae58130 0000f120 00000000 00000112 Acrobat!AX_PDXlateToHostEx+0xb015
04afefbc 750e11fb 00440eaa 00000112 0000f120 Acrobat!AcroWinMainSandbox+0x9dd0
04afefe8 750d81ca 5ae57be0 00440eaa 00000112 user32!_InternalCallWinProc+0x2b
04aff0cc 750d7897 5ae57be0 00000000 00000112 user32!UserCallWinProcCheckWow+0x33a
04aff104 750d5a3b 00000112 0000f120 00000000 user32!CallWindowProcAorW+0x7f
04aff11c 5aeb398d 5ae57be0 00440eaa 00000112 user32!CallWindowProcW+0x1b
04aff148 5aeb3398 00000112 0000f120 00000000 Acrobat!DllCanUnloadNow+0xa9fd
04aff164 750e11fb 00440eaa 00000112 0000f120 Acrobat!DllCanUnloadNow+0xa408
04aff190 750d81ca 5aeb32f0 00440eaa 00000112 user32!_InternalCallWinProc+0x2b
04aff274 750d5f2a 5aeb32f0 00000000 00000112 user32!UserCallWinProcCheckWow+0x33a
04aff2e8 750d5cf0 00000012 04aff30c 5aec7c61 user32!DispatchMessageWorker+0x22a
04aff2f4 5aec7c61 04aff328 04c59958 04c59958 user32!DispatchMessageW+0x10
04aff30c 5aec79ce 04aff328 78f577b4 04c59958 Acrobat!DllCanUnloadNow+0x1ecd1
04aff380 5aec7862 78f5778c 04c59958 00000000 Acrobat!DllCanUnloadNow+0x1ea3e
04aff3b8 5ae4e8e1 78f57018 5ae4e360 5adf0000 Acrobat!DllCanUnloadNow+0x1e8d2
04aff42c 5ae4e399 5adf0000 00330000 04c16360 Acrobat!AcroWinMainSandbox+0x581
04aff44c 0033e22a 5adf0000 00330000 04c16360 Acrobat!AcroWinMainSandbox+0x39
04aff828 004d834a 00330000 00000000 04be251c Acrobat_exe+0xe22a
04aff874 76ebfa29 04986000 76ebfa10 04aff8e0 Acrobat_exe!AcroRd32IsBrokerProcess+0xda0fa
04aff884 77007a9e 04986000 7681259b 00000000 kernel32!BaseThreadInitThunk+0x19
04aff8e0 77007a6e ffffffff 770289f8 00000000 ntdll!__RtlUserThreadStart+0x2f
04aff8f0 00000000 003355c0 04986000 00000000 ntdll!_RtlUserThreadStart+0x1b
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: Acrobat+68ac9
MODULE_NAME: Acrobat
IMAGE_NAME: Acrobat.dll
FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_Acrobat.dll!Unknown
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x86
OSNAME: Windows 10
IMAGE_VERSION: 20.5.30334.10334
FAILURE_ID_HASH: {53c788dc-eb86-a0a1-a504-ad12319379f9}
Followup: MachineOwner
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