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d_r_reid
Participant
March 15, 2013
Answered

Adobe Acrobat 9 Pro: window doesn't display correctly

  • March 15, 2013
  • 12 replies
  • 43292 views

I downloaded the latest version of Acrobat 9 Pro.

Now, when I open multiple documents I have problems.

- When I open the first document, the document displays correctly (fits the screen correctly)

- When I open the second document, the title bar of the window is cut off (that is, the title bar displays above the top edge of the computer screen)

I cannot access the title bar or the menu bar for the second window on my laptop screen without resizing the window.

I am using Windows 7 64 bit, with the display set for custom (110%) font size. My screen resolution is set for the recommended setting for the laptop (1366x768). I cannot use smaller fonts.

How do I get my documents to display correctly when I open more than one document? As a technical writer, I need multiple documents open.

    This topic has been closed for replies.
    Correct answer

    Hi d_r_reid,

    I have had this problem for a few days now as I have just started using a two screen setup. After finding this post this morning, I tried all of the solutions but none worked. They did however point me to the direction of the solution.

    Open one PDF only and go to the "edit" drop down menu and select preferences.

    Highlight "documents"

    In the PDF/A View mode, change drop down to never.

    That was all it took to solve my issue. I can now have three or more PDF documents open and none of them are outside of the screen anymore.

    Hope this helps.

    Cheers.

    12 replies

    D
    defaultzo6pfxf3rj0n
    Participant
    September 1, 2021

    Another possible fix. I too have a dual screen setup, running WIN10.  I found if I go to the Notification button at the right of the task bar, select "Project" box, and select either "PC Screen Only" or "Second Screen Only". This brought back the typical windows tool bar at the top of the window. We I bring the dual screens back, its seems to be working.  But I have not tested beyond that.  This seems like this should not be the problem it is, particularly since the comments showed up in 2013.

     

    C
    Carl5E1F
    Participant
    February 26, 2023

    NO!  It should not still be a problem. But I've been working with Acrobat for 15 years and a few constants I have learned is often solutions are found outside of Adobe, and so many persistent Acrobat problems remain.

    I use DC Pro at work and XI Pro at home and when this occasionally happens, I take 10 deep breaths and understand that this is one of the Adobe Blind Spots and not worth breaking a computer screen over.

    We need a David for this Goliath PDF manager.

    At home, I have Win10 updated and Acrobat XIPro. Usually trouble free and I find it much more usable and friendly than the DC I've been using at work for 3 years.

    S
    shawns90843604
    Participant
    March 5, 2019

    I ran into the same issue.  Unfortunately, we need to keep PDF/A View Mode enabled.  At least for our specific situation, I think I narrowed down what's happening.  If I open up a PDF/A document and then open up a second document, the second window will display with the title and menu bars offscreen.  If I open up a non-PDF/A document and then any other document (PDF/A or not), the issue is permanently resolved, no matter what type of documents I open in the future.  What happens in that non-PDF/A scenario is that upon opening the second document, Acrobat DC properly adds the following registry entries:

    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\2015\SDI]

    iLastPortraitBottom

    iLastPortraitLeft

    iLastPortraitRight

    iLastPortraitTop

    Those registry values are apparently necessarily for properly displaying the second document window in it's entirety and whatever function is responsible for creating those entries fails to trigger when Acrobat is running in PDF/A View Mode.  To solve the problem for all of our users, I added iLastPortraitTop set to 100 (not really sure what number is best but that seemed to work in my tests) on all computers and it appears to have been enough to fix the issue across the board.  For individual users, the easiest fix is simply opening a non-PDF/A document and then any other second document so that the registry values are automatically added.  Or just turn off PDF/A View Mode if you don't need it.

    A
    Anonymous
    Correct answer
    April 20, 2015

    Hi d_r_reid,

    I have had this problem for a few days now as I have just started using a two screen setup. After finding this post this morning, I tried all of the solutions but none worked. They did however point me to the direction of the solution.

    Open one PDF only and go to the "edit" drop down menu and select preferences.

    Highlight "documents"

    In the PDF/A View mode, change drop down to never.

    That was all it took to solve my issue. I can now have three or more PDF documents open and none of them are outside of the screen anymore.

    Hope this helps.

    Cheers.

      R
      richardm70529105
      Participant
      April 21, 2015

      Unfortunately this has not made any difference on my system.  I have a 1200 high monitor to the right of a 1080 laptop screen with the top edges aligned.  I found out today though that if I align the bottom edges the problem is even worse.  Because Acrobat Pro and Reader cannot properly work with multiple screens, when I have a document open using a window that is most of the height of the 1200 high screen, then:

      1) if the top edges of the screen are aligned, then the next pdf opened comes up on the 1080 high screen with the top well off the edge, but clicking on the right border for example as if to resize makes the bottom of the title bar visible, enough to move the window to see the top border to be able to then resize and move again to a useable position.

      2) if the bottom edges of the screens are aligned, when a second document is opened and comes up on the 1080 high screen, even clicking on the right border as if to resize does not bring any part of the title bar into view.  The only way (other than using keyboard shortcuts) to fix the problem, is to drag the window wider until it is on the 1200 high screen, then the title bar is of course visible and the window can be resized, etc.

      Maybe this just goes to demonstrate the issue of the complete disconnect between screen size and what Acrobat is working with (whether that is due to a Wdinows screen size reporting issue or an Adobe multi-screen issue I cannot say).

      Still hoping for a solution ...

      B
      ba2
      Participant
      April 29, 2015

      I am using Adobe Acrobat XI Standard with Windows 8.1 and just started experiencing this problem.

      Two versions after the original post and the problem hasn't been corrected.  Is anyone at Adobe working on this problem?

      B
      BigOleKid
      Participant
      February 1, 2015

      I've had this problem for more than five years with Acrobat 9 Pro in my CS4 suite.  It has occurred over multiple installations of multiple Operating systems (Windows XP, XP x64, Windows 7 x64, Windows 8 x64, Windows 8.1 x64. 

      When I open the first Acrobat 9 Pro window it opens on the right monitor just fine.  Then any subsequent window is opened on one of the the left monitors with the top inch or so cutoff.  I have done fresh installations of Windows 7 x64 and Windows 8 & 8.1 with only installing Adobe Creative Suite 4 and the problem is immediately apparent.  All three monitors are the exact same size and resolution.

      If I in any way try to resize the faulty window, even just grabbing the right edge and moving it 2 pixels either left or right, it will cause the window to properly resize and fit into the display.

      This is 100% certainly a problem with Adobe Acrobat.

      R
      richardm70529105
      Participant
      April 7, 2015

      I agree - certainly a problem with Adobe Acrobat, both Reader and Pro and has been for years.  I have used a second screen to the rigyht with a larger resolution than my base laptop screen and additional Acrobat windows opening on the laptop screen have the title bar off the top of the screen except for a strip only pixel or two high.

      Why has this not been resolved after so many years of reports of the problem?

      A
      Anonymous
      October 25, 2014

      Hi. Try F8 or F9. Also try run in Windows XP compatibility.

      T
      Test Screen Name
      Legend
      October 25, 2014

      If anyone still has this problem in 2014, for 90% of people the solution has been to update Kapersky antivirus.

      htausch
      htausch
      Participant
      December 19, 2014

      I just started having this problem. I have Windows 8 and Adobe CC installed with acrobat completely updated. I do not have Kaspersky installed on this computer.

        C
        cazannel
        Participant
        October 15, 2014

        This doesn't answer the reason for the problem or a direct fix.

        It is a work around that can hopefully relive some of the annoyance - as it has done for me

        Use the cascade windows shortcut Ctrl+Shift+J. This will push all of the adobe reader windows onto the same monitor and resize them so they cascade.  From there you can grab the relevant window and move it around from there.

        A
        Anonymous
        August 28, 2014

        Still having this issue as well. Here's a screenshot of how my top bar is misplaced by default. I have a two monitor setup. Really annoying. If I resize the window on the left or right, the issue is fixed.

          naturescape_peopletecture
          naturescape_peopletecture
          Participating Frequently
          August 25, 2014

          Still looking for a resolution to this....?

            knothouse
            knothouse
            Participant
            October 15, 2014

            This problem, and worse (windows control bar and acrobat menu bar not showing) still exist in Acrobat XI Pro 11.0.0.9.

              T
              Test Screen Name
              Legend
              October 15, 2014

              and it seems in many other releases including Acrobat Pro 8. This makes me look outside Adobe software for a solution.

              B
              BigOleKid
              Participant
              May 16, 2014

              Does anyone know if this has ever been fixed in any version of Acrobat Pro?

              I've had this issue for years with version 9 Pro.  I have two identical monitors. one of them is setup in landscape mode and the other in portrait mode.  I setup the one in portrait mode specifically for reading PDF files.

              When I open the first PDF it opens fine on the portrait (secondary) monitor, but when I open subsequent PDF's they open on the landscape (primary) monitor in the same dimension window as the first, which is too tall for the screen.  It also places the window precisely centered on the screen vertically so that the top and bottom are equally cut-off.

              This has happened EXACTLY the same EVERY TIME for many years under multiple fresh installations on multiple computer platforms with different ATI and NVIDIA display cards and under Windows XP 32-bit, Windows 7 64bit (all 3 service packs), Windows 8 64bit, and finally Windows 8.1 64bit.

              I really have no need to upgrade from Creative Suite 4, especially since I paid over a thousand dollars for this software.

                rogézz
                rogézz
                Participating Frequently
                January 1, 2014

                I have the same problem, running Win7x64 with Acrobat 9.5.5

                Not the cutting off since both monitors run on the same resolution, but I want all pdf's to open on second monitor (last Acrobat position).

                Have 2 exact monitors.

                Want Acrobat documents to open on second monitor.

                The first opened document opens on the last position (second monitor) but the next opened documents open on the first monitor.

                Can you please fix this in an update adobe?

                  T
                  Test Screen Name
                  Legend
                  January 1, 2014

                  Does this happen in a supported version (11)? There will certainly be no updates to 9.

                  A
                  Anonymous
                  January 25, 2014

                  It happens in a more recent version of Acrobat (10.1.9.22). I have a 3 monitor setup. Two on the right are larger than the third on the left. I don't seem to have any trouble when I open PDF's with the two larger monitors when Acrobat is opening on them, but whenever I open one where they open on the smaller monitor the whole top of the file is off screen (see left portion of image below).

                  I use Alt-Spacebar + M (for move) in order to bring the top of the file back down so I can resize, etc. But this get's annoying to have to do this every time I open files onto that smaller monitor.

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