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Gerald5E7B
Participant
November 9, 2021
Answered

Adobe Acrobat 9 Standard disappeared

  • November 9, 2021
  • 5 replies
  • 18265 views

My Adobe Acrobat Reader DC just updated to a 64 bit version and the process seems to have deleted my Adobe Acrobat 9 Standard, which I use to update pdf's.  I want to get it back.

 

    Correct answer Dave Creamer of IDEAS

    I don't think one could activate it even if one could install it. The old activation servers have been retired.

     

    5 replies

    M
    magnificent_Euphoria6337
    Participant
    November 3, 2024

    I just had the same issue.  Decided to try the Free Trial of Adobe Pro.  Didn't really like it, and canceled within a couple of hours. 

    Then realized my previously purchased Adobe Pro 9 is gone!!!   

    No longer have the CD or serial # (dissapeared in a move). 

    Anybody find a solution to this?  I tried the FTP approach suggested by billmez, but all i see are patches, not the Pro 9 app itself?

    Help?!?

     

    radzmar
    Community Expert
    radzmarCommunity Expert
    Community Expert
    June 1, 2025

    Acrobat 9 is extremely old. If you don't have the setup.exe for it anymore, you won't be able to reinstall it, I'm afraid.

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity ExpertCorrect answer
    Community Expert
    June 1, 2025

    I don't think one could activate it even if one could install it. The old activation servers have been retired.

     

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    December 22, 2021

    The installation of Acrobat Reader DC 32 bit doesn't removes the files of Adobe Acrobat 9 Standard. 

    May be when you install the 64 bit version.

    B
    billmez
    Participating Frequently
    December 22, 2021

    Then it must have been the Grinch dressed as Acrobat Reader DC because only Adobe updates would mess with it.

    M
    marcia109
    Participant
    December 15, 2021

    Has anyone successfully reinstalled Acrobat 9? If so, then how?

    R
    Richard21811529a8xr
    Participant
    December 15, 2021

    I succeeded by uninstalling Adope Reader DC and then re-installing Adobe Acrobat 9 from my purchased disk. Good luck, Marcia.

    B
    billmez
    Participating Frequently
    December 22, 2021

    No, a reinstall is possible if DC is deleted, but the Acrobat 9 updates are gone, it now says None Available.   I wish I had known about this before I allowed Acrobat DC to update and remove my paid software.


    I went throug the same thing with a fully functional Acrobat 9 being deleted by DC installer. I was able to reinstall 9 after uninstalling DC but trying to reinstall before removal gave an error message about having a more functional program already installed.

     

    I then had to download the update files from Adobe FTP and install them in order. There are FTP instructions at this alternate community thread Note that I did not try the internal update as worked for the one author there since it was an older response, but installed all updates from the downolads, through 9.55.

     

    Fully functional Acrobat 9 restored, zero compatibility issues with Win 10. Reader DC will remain gone forever as will any ideas I may have had about buying a new version of Acrobat. To me this is just another example of corporate greed. If it is not illegal for Adobe to delete paid software without consent or even a notice, it very well should be.

      W
      waynef11705452
      Participant
      November 26, 2021

      Yes, deleted mine too.  Which yes, it is theft of course.  The least Adobe could have done is pop a warning that my paid Acrobat 9 was to be deleted, then I would abort that process.

       

      If you will first delete Acrobat DC, then Acrobat 9 will reinstall OK (no updates however).  The browsers show PDF anyway, even from local PDF files.

        M
        Michael217870138tt6
        Participating Frequently
        November 28, 2021

        Will it automatically re-install Acrobat 9, or are you saying that removing DC will put my Acobat 9 back?

        W
        waynef11705452
        Participant
        November 28, 2021

        No, you will have to do the reinstall of Acrobat 9, but if Acrobat DC is first removed, it should reinstall OK.

        radzmar
        Community Expert
        radzmarCommunity Expert
        Community Expert
        November 10, 2021

        Acrobat 9 ist very, very old and not officially compatible with current versions of Windows 10 or 11. Support has stopped already 8 years ago in 2013. Adobe also doesn't support a parallel installation of Reader and Acrobat, because of possible side effects. It might work, but doesn't have to, as you can see now. So, you can try to reinstall Acrobat 9 with Windows compatibility mode after installing Reader. If you don't have any DVD or setup.exe available you can check, if the Windows recovery has created a snapshot from before the update. This depends on your system settings.

        D
        Dave Eastburn
        Participant
        November 12, 2021

        I have setup.exe but it tells me I have an installed product already (probably Reader?) and won't let me continue with setup of Acrobat 9 standard.  How do I check if the Windows recovery has created a snapshot from before the update?  I looked at Recovery but it said this option was not available because the update occurred more than 10 days ago.

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