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Amy27803658kw4g
Participant
July 17, 2024
Answered

Adobe Acrobat: Can't get AI features to show up

  • July 17, 2024
  • 3 replies
  • 3194 views

My Adobe Acrobat isn't showing options for the AI features. I'm based in USA and running USA based OS and programs. I'm using Adobe Acrobat version 2024.002.20895 (64-bit), running Windows 11 Enterprise version 22H2 OS build 22621.3880 Windows Feature Experience Pack 1000.22700.1020.0 (English).

 

I've tried the solutions in the forum linked below, including deleting the Acrobat files in my AppData folders, but it didn't work. I was able to get the New Acrobat running, but there's no "Generative AI" section in my preferences and no AI Assistant button anywhere in the program.

https://community.adobe.com/t5/acrobat-discussions/ai-assistant-not-visible-on-acrobat-desktop/m-p/14435395

 

Is it because I'm in an Adobe for Enterprise plan? I can get Firefly in Photoshop to work, so I don't see why I can't get AI in Acrobat to work.

Correct answer Amy27803658kw4g

Just an update in case this helps anyone. Apparently, my adobe plan doesn't include Adobe Acrobat's AI features. Weird since I can use AI features in Photoshop. Oh well.

3 replies

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ErikaLeLe
Participant
November 17, 2024

I have a similar issue, I bought the IA feature for students, unfortunately it doesn't work for all my documents, I wish I knew if I'm doing something wrong, since I find the tool very useful.

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Adobe Employee
bhawnaarora
Adobe Employee
July 23, 2024

Hi @5665137 

 

Thank you for reaching out to us.

We wanted to update you that we have not yet rolled out Generative AI capabilities for Acrobat Enterprise users. However, we are excited to offer this feature soon and will keep you informed of any developments.

Thank you for your patience and understanding.

 

Best regards,

Bhawna

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Tanvir27546052bmen
Participant
July 31, 2024

Hi

I am Acrobat Enterprise users and i purchased a plan for Generative AI capabilities. I can now see it wont work! Can i cancel and get a refund?

 

Tanvir

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wendy_0634
Participant
August 21, 2024

I have this same problem.  How long before the Acrobat Enterprise version that works with AI Assistant works, and can I get a refund and/or cancel my AI plan until then?  Thanks.  

 

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Amy27803658kw4gAuthorCorrect answer
Participant
July 18, 2024

Just an update in case this helps anyone. Apparently, my adobe plan doesn't include Adobe Acrobat's AI features. Weird since I can use AI features in Photoshop. Oh well.

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