Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe Acrobat cannot connect to the Review Server: 13.107.136.9

Community Beginner ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

Greetings,

 

After using the PDF Review Server on multiple docs for about a year, I am today getting this error message:

"Adobe Acrobat cannot connect to the Review Server: 13.107.136.9"

defaultb2qn4s0rsx7w_0-1621095636690.png

We host our Team comments on SharePoint. I have no issue visiting the SharePoint and viewing the Adobe file.

Does anyone have an idea of this error's root cause and/or how to troubleshoot this?

I am really blocked from doing work.

I have tried many of the other remedies posted in this community to no avail (tried logging in/out of SharePoint, Adobe, deleting credentials, rebooting, etc.)

Here is the Acrobat Pro DC version:

defaultb2qn4s0rsx7w_1-1621095877626.png

 

Thanks,

Howard

TOPICS
Comment review and collaborate PDF

Views

678

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , May 16, 2021 May 16, 2021
Greetings,I solved this and wanted to post the information I found.From the content of the error messages shown in the  Acrobat Review Tracker I got a hint that the MS SharePoint is denying access due to a bad Security Credential. A week prior I had reset and re-established my multi-factor authentication with MS Teams for other unrelated reasons. I did two operations and solved the problem. I am not sure which of the two or both made the difference:(1) Clear remembered account information...Adob...

Likes

Translate

Translate
Adobe Community Professional ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

At first I though this was related to the last update of May, but as I read the release notes for this update, there is no known issue with the Sharepoint integration.

 

On the other hand, it appears that Micrososft did some recent  changes that affect the way PDFs are associated with ActiveX controls, specially for Sharepoint online services.

 

See this troubleshooting link :

 

 

Let me know if it helps or not so I can gather more info.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 16, 2021 May 16, 2021

Copy link to clipboard

Copied

ls_rbls,

I had a quick chat with my admin and sadly our SharePoint is host by MS in Office365. I cannot follow up on these suggestions on the Server side.

Any other suggestion I can test?

Regards,

Howard

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 16, 2021 May 16, 2021

Copy link to clipboard

Copied

So in that case, did you followed the instructions that the error message indicates in your screenshot?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 16, 2021 May 16, 2021

Copy link to clipboard

Copied

Greetings,

I solved this and wanted to post the information I found.

From the content of the error messages shown in the  Acrobat Review Tracker I got a hint that the MS SharePoint is denying access due to a bad Security Credential. A week prior I had reset and re-established my multi-factor authentication with MS Teams for other unrelated reasons.

 

I did two operations and solved the problem. I am not sure which of the two or both made the difference:

(1) Clear remembered account information...

Adobe Acrobat Pro DC > Preferences > Security > Adobe Experience Manager Document Security > Clear remembered account information...

(2) Reset Internet Explorer Settings

Adobe Acrobat Pro DC > Preferences > Internet > Internet Settings...

        Internet Properties > Advanced > Reset Internet Explorer settings > Reset... > Reset

 

After I did these two steps I can now connect to the SharePoint review server without error.

 

Thanks for you help and ideas to resolve this issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

awesome!

 

Thank you for sharing that solution.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2021 Sep 09, 2021

Copy link to clipboard

Copied

I just ran into this same issue at my company, and we no longer can access our shared reviews on SharePoint. I tried the two steps above but still have issues. Is there another work around that I can try?

 

kristinsalaway_0-1631220195863.png

 

kristinsalaway_1-1631220306833.png

I am also logined in with valid creditionals. 

kristinsalaway_2-1631220510478.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 09, 2021 Sep 09, 2021

Copy link to clipboard

Copied

LATEST

Resetting the Internet Explorer Settings resolved this for us. Thanks you so much! You've saved me from a world of pain. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines