Skip to main content
C
ChrisBoggs
Participating Frequently
April 15, 2022
Question

Adobe Acrobat Closing and Freezing up while working

  • April 15, 2022
  • 2 replies
  • 2908 views

I will be working on a document, placing a stamp or using the typewriter tool, etc. and it will just close out. It will also close out randomly when I’m not actually doing anything with one of the documents.

 

These issues are happening on multiple laptops in our organization. Which makes us think its something happening specifically with Adobe. We tried reinstalling Adobe Acrobat DC and the issues still happen. 

 

Any ideas would be appreciated, thanks! 

This topic has been closed for replies.

2 replies

karenf82394911
karenf82394911
Participant
April 18, 2022

I have *exactly* the same with mine. I pay £15 a month for it and have a new MacBook Air (less than six months old), and it is just constantly freezing and shutting down without warning when I'm trying to get some work done. Very frustrating. I have updated to the latest version (22.1.20112.0) and it's made no difference.

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 19, 2022

Hi there

 

We are sorry for the trouble. Please try to reset the Acrobat preferences as described above.

 

Also, try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

J
James LHT
Participant
May 10, 2022

Hi Adobe Support Team,

 

We have tried to reset the Acrobat preferences multiple times and this still happens at random.  We have sent you the log files and still are waiting to hear back.  Are you able to please escalate this within your team so we can either do an interactive remote session to help our user out.  We have an enterpise account and this seems to be going in circles, without an acutal resolution.  Since this is happening on multiple computers for the same user, even after the preferences reset. 

 

Thanks!

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 15, 2022

Hi Chris

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 22.1.20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

C
ChrisBoggsAuthor
Participating Frequently
April 15, 2022

I attached a snippet of the version we are using, I tried repairing and checking for updates as well and was still experiencing issues. 

 

I will try the preferences reset you sent over now though, thank you! 

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 18, 2022

Hi there

 

Let us know how it goes once you reset the preferences and test the application in the new user profile.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices