Skip to main content
S
StriperSeeker
Inspiring
May 17, 2023
Question

Adobe acrobat crashes whenever I SAVE AS a PDF

  • May 17, 2023
  • 1 reply
  • 2572 views

I have Adobe Acrobat Reader version 2023.001.20174|64-bit with AGM version 7.000.00004|64-bit and Core Version 23.256|64-bit

 

Wheneve I open a PDF and try to SAVE AS (so I can save it into a specific directory vice the download ) the Reader crashes.  This happens with downloaded PDFs or copied/moved PDFs. I've tried uninstall/re-install and nothing prevents this.

Please help.

TIA
Mark

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 17, 2023

    Hi @StriperSeeker 

     

    Hope you are doing well and sorry to hear that.

     

    As you are on the latest version and already tried removing and reinstalling the application with no luck.

     

    Please try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
     If it still doesn't work, please collect the crash logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

     

    Regards
    Amal

    S
    StriperSeekerAuthor
    Inspiring
    May 22, 2023

    The links you provide are useless. The knowledge base article for repairing is from 2017 and the directory structure is totally changed. Windows VISTA??? REALLY??? The crash report dialog DOES NOT appear after the crash. The app simply goes away.  Please help.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 23, 2023

    Hi there

    We are sorry to hear that the issue still persists. Would you mind collecting the crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

    Regards
    Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices