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StriperSeeker
Inspiring
May 17, 2023
Question

Adobe acrobat crashes whenever I SAVE AS a PDF

  • May 17, 2023
  • 1 reply
  • 2572 views

I have Adobe Acrobat Reader version 2023.001.20174|64-bit with AGM version 7.000.00004|64-bit and Core Version 23.256|64-bit

 

Wheneve I open a PDF and try to SAVE AS (so I can save it into a specific directory vice the download ) the Reader crashes.  This happens with downloaded PDFs or copied/moved PDFs. I've tried uninstall/re-install and nothing prevents this.

Please help.

TIA
Mark

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 17, 2023

    Hi @StriperSeeker 

     

    Hope you are doing well and sorry to hear that.

     

    As you are on the latest version and already tried removing and reinstalling the application with no luck.

     

    Please try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
     If it still doesn't work, please collect the crash logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

     

    Regards
    Amal

    S
    StriperSeekerAuthor
    Inspiring
    May 24, 2023

    Here is a lnk to the logs after running Acromon

    https://drive.google.com/drive/folders/1cHYPjxzHfpWVZva1-zV1pSa69Bc8yLh_?usp=sharing

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 25, 2023

    Hi there

     

    Thanks for sharing the logs, please try using the application in the new user profile or enable the root account in MAC and see if the issue persists, also check if the issue gets fixed by removing and reinstalling the application as described below:

    1. Remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

    2. Reboot the computer once

    3. Reinstall the application using the direct linkhttps://get.adobe.com/reader/enterprise/

     

    Let us know how it goes.

     

    Regards

    Amal

    [Edited]

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