Adobe acrobat crashes whenever I SAVE AS a PDF

[StriperSeeker]

I have Adobe Acrobat Reader version 2023.001.20174|64-bit with AGM version 7.000.00004|64-bit and Core Version 23.256|64-bit

Wheneve I open a PDF and try to SAVE AS (so I can save it into a specific directory vice the download ) the Reader crashes.  This happens with downloaded PDFs or copied/moved PDFs. I've tried uninstall/re-install and nothing prevents this.

Please help.

TIA
Mark

[Amal.]

Hi @StriperSeeker 

Hope you are doing well and sorry to hear that.

As you are on the latest version and already tried removing and reinstalling the application with no luck.

Please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.
 If it still doesn't work, please collect the crash logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

[StriperSeeker]

The link is sent is OWEFULLY out of date. It is from 2017 and the directory
structure is not even close to being the same. If Adobe is going to quote
their own knowledge base, they should keep it up-to-date. Nothing is
helping.
Regards,
Mark
*Audentes fortuna iuvat*

[StriperSeeker]

The links you provide are useless. The knowledge base article for repairing is from 2017 and the directory structure is totally changed. Windows VISTA??? REALLY??? The crash report dialog DOES NOT appear after the crash. The app simply goes away.  Please help.

[Amal.]

Hi there

We are sorry to hear that the issue still persists. Would you mind collecting the crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

[StriperSeeker]

the crash reporter does not come up. Why do you keep suggesting out-of-date
tactics? Please help with this issue!!
Regards,
Mark
*Audentes fortuna iuvat*

[StriperSeeker]

Here is a lnk to the logs after running Acromon

https://drive.google.com/drive/folders/1cHYPjxzHfpWVZva1-zV1pSa69Bc8yLh_?usp=sharing

[Amal.]

Hi there

Thanks for sharing the logs, please try using the application in the new user profile or enable the root account in MAC and see if the issue persists, also check if the issue gets fixed by removing and reinstalling the application as described below:

1. Remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

2. Reboot the computer once

3. Reinstall the application using the direct linkhttps://get.adobe.com/reader/enterprise/

Let us know how it goes.

Regards

Amal

[Edited]

[StriperSeeker]

I don't know what this means: "please try using the application in the new
user profile or enable the root account in MAC"
Do you mean make a new user profile and try Adobe in it?
And do you mean enable root in UAC, MAC? I'm on a Windows 10 OS machine.
Admin is enabled in UAC.
Please advise.
Regards,
Mark
*Audentes fortuna iuvat*

[Amal.]

Hi there

Thanks for the clarification, as you are on Win 10 OS, please try using the application in the new user profile and see if that works.

If it still doesn't work, please try to get in touch with your IT admin and try removing and reinstalling the application as described above and check.

Regards

Amal

[StriperSeeker]

THIS IS STILL CRASHING WHEN DOING A "save as".  I AM SO TIRED OF DEALING WITH IT. PLEASE HELP

[StriperSeeker]

You links do not work. It takes me to Acrobat Pro. I installed it and it is making me buy Adobe. I only use reader and I don't want to buy the package. The instructions ARE WRONG

[mariahweyne]

Try this link to download the reader. Adobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android