Adobe Acrobat DC does not start anymore in Windows 11

New Here ,
Jun 26, 2022 Jun 26, 2022

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Since yesterday Acrobat DC (not Reader) does not start or opens any PDF file. At best the program opens for a second and then closes. Re-Install did not help.

 

I am workin on W11 Pro, Version 21H2, 64-bit-OS.

 

All hints on creating dump reports failed until now.

 

What can I do?

Thx in advance

 

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Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jun 27, 2022 Jun 27, 2022

Hi there

 

Hope you are doing well and sorry for the trouble. As described Acrobat Pro DC does not start or open any PDF file and reinstalling the application didn't help

either.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the applcationu sing the link  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

 

You may also try to create a new test user profile with full admin rights i

...

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble. As described Acrobat Pro DC does not start or open any PDF file and reinstalling the application didn't help

either.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the applcationu sing the link  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

 

You may also try to create a new test user profile with full admin rights in Windows and try using / installing the application there and check.

 

 

Regards

Amal

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New Here ,
Sep 07, 2022 Sep 07, 2022

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I have a similar problem. About every two weeks Acrobat Reader DC won't open on my Windows 11 machine. Task Manager shows Acrobat in the background processes, but the App won't open. I have tried repairing it and running as administrator but neither fix the issue. My only solution is to reinstall the App every two weeks when this happens. This process is getting old and Foxit Reader is looking more appealing if I can't find a solution.

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New Here ,
Sep 22, 2022 Sep 22, 2022

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Hello,
I have done all steps as Amal has described (already several times), but the result is the same. The Acrobat dc opens first time, but when I try to open the file Acrobat dc disappear from screen (Win11, 21H2, 64-bit OS) or give pop up "internal error"

I have done the installation also via Cloud but no difference. This start to be frustrating because I need this software for my work daily bases. Any recommendation what to do next ?

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Adobe Employee ,
Sep 27, 2022 Sep 27, 2022

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Hi @Tommi26088077u9w7 

 

Hope you are doing well. The issue for 'Internal error occurred' is already reported to our engineering team and they are working on it.

 

The fix will be available in the future update.

 

Regards

Amal

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New Here ,
Sep 30, 2022 Sep 30, 2022

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Same here.

Never worked on Windows 11.

Even though Windows 11 is available for quite some time now, they were not able to fix it, yet.

And to top all this, there is no warning at the download page, instead they state, that it is compatible with Windows 11.

 

Lies, damned lies, and Adobe.

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New Here ,
Sep 30, 2022 Sep 30, 2022

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I am having the same issue and this is especially frustrating because I just got a price increase notice. HEY ADOBE, YOUR SOFTWARE DOESN'T WORK on a brand new HP. Come on.

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Adobe Employee ,
Oct 03, 2022 Oct 03, 2022

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Hi @db79  @Gerrit Haase 

 

Hope you are doing well and sorry to hear that. Have you tried the suggestions provided in the correct answer shared above?

 

What happens when you try to open the application in Win 11? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.

 

Regards

Amal

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New Here ,
Oct 03, 2022 Oct 03, 2022

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I have done all the tricks given from your side and also some additional but……

 

I don’t have ACROBAT DC anymore installed in my computer

 

I can use it only via web pages

 

there are two main problems

 

#1, if I open the file directly with double clicking or vial web link, it open the file and then freezes and the shutdowns

#2 if I open first the Acrobat DC and then try to open the file via Acrobat menu – immediately I click the File system gives pop-up window warning “internal error” and there is nothing else than OK button. After clicking the OK system halts. It’s only halting the Adobe, other softwares and programs and applications are working. I can only shut it down from task manager

#3 3d-pdfs are not opening at all

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hi @Tommi26088077u9w7 

 

We are sorry to hear that. Would you mind sharing a small video recording of the steps you are doing to open the PDF and get the issue, for a better understanding?

Regards

Amal

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New Here ,
15 hours ago 15 hours ago

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video attached

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New Here ,
8 hours ago 8 hours ago

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I'm sorry I could not repeat my problem, because now the Acrobat DC is not opening at all

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New Here ,
7 hours ago 7 hours ago

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Ibtried also another way... sorry about the finnish language

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New Here ,
7 hours ago 7 hours ago

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What type of video you need next?

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New Here ,
7 hours ago 7 hours ago

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LATEST

and thank you for this

IMG20221006230313.jpg

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