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Ingo25016520u1ca
New Participant
June 26, 2022
Answered

Adobe Acrobat DC does not start anymore in Windows 11

  • June 26, 2022
  • 6 replies
  • 82952 views

Since yesterday Acrobat DC (not Reader) does not start or opens any PDF file. At best the program opens for a second and then closes. Re-Install did not help.

 

I am workin on W11 Pro, Version 21H2, 64-bit-OS.

 

All hints on creating dump reports failed until now.

 

What can I do?

Thx in advance

 

    Correct answer louiel66781829

    Thank you @Mysore . This fixed my issue today.

     

    The third folder I deleted was:

    C:\Users\{username}\AppData\Roming\Adobe\Acrobat. 

    6 replies

    S
    Systeembeheer38633185cerg
    New Participant
    September 2, 2024

    check the compatibility mode. Is it on for Windows7? Switch it off.

     

    C
    carrolyee
    New Participant
    August 28, 2024

    Hi all I have tried many ways but none works.

    I happen to self discover a method that works for me and

    it is very simple, sharing hoping that it will work for you too 🙂

     

    Right click on your adobe acrobat > select properties.

    Look for the top header under compatibility > untick "run this program in compatibility mode for" > apply 

    and you are done, relaunch it, it should work now 🙂

      P
      Patricia35939564qr9o
      New Participant
      September 18, 2024

      Wow THANK YOU! I have been struggling for a week with this, what a simple fix, worked!!  Thank you!!!

       

      C
      carrolyee
      New Participant
      October 10, 2024

      you are welcome 🙂 heheh so happy that it helped you ❤️

      D
      Douglas29879702jvha
      New Participant
      May 14, 2023

      Yes, I have this problem too.

      As I understand the offered solutions:

      a. Uninstall Acrobat

      b. Delete the left-over folders that don't get cleaned out in the uninstall

      b. Delete yourself as a user and make sure everything in your entire user profile is backed up somewhere.

       

      You have to be kidding. This is what I get for a hefty license fee?

       

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        May 16, 2023

        Hi @Douglas29879702jvha 

         

        What happens when you try to open the Adobe Acrobat? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

         

        What is the version of the Acrobat DC you are using? To check the version, please check the help page https://helpx.adobe.com/acrobat/kb/identify-product-version.html

         

        Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

         

        Regards

        Amal

        D
        Derek25932123tstn
        New Participant
        May 19, 2023

        Hi Amal,

        We use Acrobat Pro (subscription) managed by the Adobe Admin console with the installer package deployed from Intune. We have automatic updating enabled. For all of our clients who have the .2017x (May 2023) update applied we have this issue - Acrobat opens for a few seconds then closes with a 'Not Responding' error. Uninstalling and reinstalling fixes the issue but so far this is happening across all of our clients. Is there a way from the admin console to prevent the May 09 update from installing? Should we open a support case?

        Thanks

        -Derek

        M
        Mysore
        New Participant
        December 15, 2022

        After hours of frustrating troubleshooting, the following fixed the problem for me:

         

        1) Go to your local Windows user folder in Windows Explorer.

         

        C:\Users\{your username}\AppData\Local\Adobe\Acrobat​

         

         

        2) Enable hidden items under the 'View' menu.

         

        3) Open the now-visible 'AppData' folder (it should still be slightly greyed out).

         

        4) Delete the following folders (you'll have to open each one individually, then return to the 'AppData' folder):

         

        C:\Users\{your username}\AppData\Local\Adobe\Acrobat
        C:\Users\{your username}\AppData\LocalLow\Adobe\Acrobat
        C:\Users\{your username}\AppData\Roaming

         

        5) Reopen Adobe Acrobat Pro.

         

          T
          Tommi26088077u9w7
          Participating Frequently
          December 16, 2022

          Thank you - it seems this helped. At least I can open files now and Acrobat DC seems to be running.

          G
          Gerrit Haase
          New Participant
          September 30, 2022

          Same here.

          Never worked on Windows 11.

          Even though Windows 11 is available for quite some time now, they were not able to fix it, yet.

          And to top all this, there is no warning at the download page, instead they state, that it is compatible with Windows 11.

           

          {a moderator deleted inappropriate comments}

          D
          db79
          New Participant
          September 30, 2022

          I am having the same issue and this is especially frustrating because I just got a price increase notice. HEY ADOBE, YOUR SOFTWARE DOESN'T WORK on a brand new HP. Come on.

            B
            bens44248323
            New Participant
            October 18, 2022

            I am having exactly the same issue as described in db79's video below.

             

            I have spent hours trying to sort it out and it is preventing me from caryying out my work.

             

            Why do Adobe descibe DC as being compatible with Windows 11 when it clearly is not? I expect Adobe to be better than this.

             

            It is now starting to cost my business money so Adobe, come on and get it sorted.

             

            Posts shortly to go on social media to alert everyone to this so they dont waste their money...


            I was able to fix this after about an hour and a half of beating my head against the wall. It seems to be something to do with the user on the computer itself, so hopefully, you're using something like OneDrive to back up all of your data because you need to delete the user and create a brand new one.

             

            I cannot stress enough backup your data First!

             

            If you're not on a domain, I suggest making a new user on your computer. If you are, just log in to the local user temporarily. Then go into the Control Panel> System> which will take you to "Settings" about> click on Advanced System Settings> then under User Profiles click Settings. Here locate your user profile and delete it. 

             

            Now login to the new user, and Adobe acrobat should load properly. Hopefully, they will come up with an update to fix this properly. This is a real pain in the backside way to make this work. I have a lot of customers that are using the software, and this is bad.

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              June 27, 2022

              Hi there

               

              Hope you are doing well and sorry for the trouble. As described Acrobat Pro DC does not start or open any PDF file and reinstalling the application didn't help

              either.

               

              Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and reinstall the applcationu sing the link  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

               

              You may also try to create a new test user profile with full admin rights in Windows and try using / installing the application there and check.

               

               

              Regards

              Amal

                R
                Robert C260006198ql2
                New Participant
                September 7, 2022

                I have a similar problem. About every two weeks Acrobat Reader DC won't open on my Windows 11 machine. Task Manager shows Acrobat in the background processes, but the App won't open. I have tried repairing it and running as administrator but neither fix the issue. My only solution is to reinstall the App every two weeks when this happens. This process is getting old and Foxit Reader is looking more appealing if I can't find a solution.

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