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M
Marco249054487kak
Participant
June 17, 2022
Question

Adobe acrobat DC graphic bug

  • June 17, 2022
  • 1 reply
  • 627 views

Hi. Everytime I open a pdf file with adobe acrobat dc after a few seconds the entire window seems like it's duplicated. As you can see in the pic the windows bar to close or minimize the window disappears. The app it's updated, and I have windows 11 installed. I tried uninstalling and reinstalling acrobat but nothing changed. What can I do to fix it?

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1 reply

Amal.
Amal.
Legend
June 17, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, try to repair the installation from the help menu and see if that works.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

 

Regards

Amal

M
Marco249054487kakAuthor
Participant
June 21, 2022

Hello,

Unfortunately I can't see which version is installed because this problem I'm having won't let me go in the help section.

I also tried resetting adobe preferences but nothing changed.

I noticed that this problem appears when I move my cursor in the upper part of the window when it's not full screen. When it's full screen it works fine. I attach a video here so you can see.

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