Adobe acrobat DC is not responding when using search (control + F)

[Slim5F9E]

Hi team,

I'ml using Acrobat Pro DC version 2021.005.20048.

When i use the cntrl + F to search a word , the program does not respond anymore , this issue is always happening and very annoying.

Does anyone has an idea regarding this problem.

Thanks a lot !

Slim

[Eric Dumas]

Is it happening on all documents, on long ones?

do you have a lot of applications opened at the time?

[Slim5F9E]

Hi Eric, i've tried to close all the apps used (memory and CPU ressources ... are not fully used ) , and the issue is still there , the pdf doc is not very long (22 pages ) , and this is not the only one because i tried with some other PDF docs , same issue.

[AkanchhaS]

Hello,

Please try changing the following preferences setting and see if that makes a difference:

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.

If it still doesn't work, then uninstall the application once using cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html  and then reinstall. 

Thanks,

Akanchha 

[Slim5F9E]

Hi Akanchha  , thanks for your tips , i will try them and keep you posted.

Regards,

Slim

[Slim5F9E]

Hi Akanchha , still the same issue when editing the security preferences , i will unistall the application and re-install it later , i will keep you informed of the result.

Thanks,

Slim

[AkanchhaS]

Hi Slim,

Hope you are doing well.

What's the status on this? Have you managed to resolve after unistalling and reinstalling the app?

Let us know if there's any further assistance is required.

Thanks,

Akanchha

[Slim5F9E]

Hi Akanchha,

I'm doing great , thanks , hope it's the same for you.

I uninstalled and re-installed the Adobe Acrobat Reader , still the same issue.

An additional detail  :  this issue occuring when opening a document for the first time , and then i hit Cntr + F and enter some characters , the  Acrobat Reader hangs for a while (approximately from 10 -> 20 seconds of hang)

Thanks.

Slim

[Slim5F9E]

video screenshot of the issue uploaded : 

[AkanchhaS]

Thanks Slim.

I'll review and get back to you. 

~Akanchha 

[AkanchhaS]

Hi Slim,

Thanks for being so patient.

We did check the video shared above, and could see the its taking time to load. 

If this issue still exist, then please try the following steps:

1- Install the most recent patch released for Acrobat from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

2- If it still doesn't work, then share a few sample files with us  to reproduce the issue at our end. As we'd like to see whether its application which isn't responding or the file.

You can upload the file on Document Cloud and share the link with us here.

3- Uninstall application using cleaner tool this time: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and then reinstall it.

~Akanchha 

[Slim5F9E]

Hi Akanchha ,

Thanks for your feedback , i will check the mentioned steps and be back to you with the results.

I attached a PDF file to check with , and below the steps to reproduce the issue : 

1. Open the file 

2. launch a the search box (Cntrl + F ) 

3. Type a word in the search box (Example "SN6000B")

BR,

Slim

[Slim5F9E]

Hi team,

Sorry for my late response , i was on summer vacation.

Regarding the patch installation , do you have the  steps to do it ?

I've downloaded the MSP files  (for windows 64 bits) :

=>  i got the following error message :

 For information , this issue is also present with my colleagues.

Thanks for your help.

Slim

[Slim5F9E]

Hello team,

Any updates please regarding this issue.

Many Thanks

Slim

[Nigel23237836baew]

Hi Slim, 

Did you ever get a solution for this? I have exactly the same problem.

Best, Nigel

[Slim5F9E]

Hi Nigel,

The issue is no more occuring from my end , i think the Acrobat update fixed the issue , i'm not sure.

I'm using the Adobe Acrobat DC version :  2021.011.20039.

The previous version where the issue was occuring :  2021.005.20048.

Hope this helps.

Best Reagrds,

Slim

[Nigel23237836baew]

Thanks so much for getting back to me Slim!

Glad to hear you got it sorted. Hopefully I can too

Best, Nigel