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Z
z5FD1
New Participant
January 17, 2022
Question

Adobe Acrobat DC Print Menu Slow To Open

  • January 17, 2022
  • 2 replies
  • 1966 views

Hello, 

I hope someone can point me in the right direction to solve this issue. When trying to print a PDF with Adobe Acrobat DC, after clicking the print menu it takes a while to open, about 50 seconds. This issue started happening recently. I'm using Adobe version 21.11.20039.0, on a Windows 10 machine which is fully up to date. I've tried clearing offline printers in the print menu and uninstalling/reinstalling Adobe with no luck. Can anyone help me with this please? 

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2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 1, 2022

Hi there

 

Hope you are doing well and sorry for the delay in response.

 

Do you have Trend Micro security software installed on your system? If yes, please try to update it and make sure you have the latest version installed and reboot the computer once and check.

 

Regards

Amal

Z
z5FD1Author
New Participant
February 16, 2022

Amal,

 

Sorry for the delayed response. No we don't have Trend Micro on that computer, in fact there's no anti-virus software on it at all. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 18, 2022

Hi there

 

Please try to repair the installtrion form the help menu (Win Only) and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Also try to create a new test user profile with full admin rights in Windows and try using the application there.

 

Regards

Amal

Z
z5FD1Author
New Participant
January 24, 2022

I've since added the registry entry for PCL6 as detailed here: https://helpx.adobe.com/acrobat/kb/slow-printing.html. Cleared all the adobe folders from %appdata%, uninstalled then used the cleaner here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html. Also manually removed Adobe registry entries under HKLM and Current User. No luck with any of that. Any help please?

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