Adobe ACrobat DC Prof latest version Aug 2022 - Editing tools greyed out

New Here ,
Aug 22, 2022 Aug 22, 2022

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Hi,

User unable to edit.  I used to editing adobe documents in the past. 

Win 10 PC fully patched. 

Is not a licencing issue, he has logged in / out of Adobe and rebooted computer.

Any ideas anyone? 

Thansks 

 

Edward25754457hhsf_0-1661184084464.png

 

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Edit and convert PDFs , General troubleshooting

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi Edward

 

Hope you are doing well and sorry for the trouble.

 

As you have the application updated to the recent version 22.2.20191 and experiencing this issue on Win 10, please try to repair the installation from the help menu and reboot the computer and check.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check? If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights and try using the application there and check

 

Regards

Amal

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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Maybe this particular PDF doesn't contain text but an artwork or image of such?!

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