Adobe Acrobat Freezing constantly.

[Rodney34355046q1uf]

Over the last few days, everytime I and a few other Adobe Acrobat users just open the app, it hangs and we need to wait for it to respond. Sometimes it works, but it is unpredictable. This was not an issue last week. I have updated to the newest version via updates yet it still happens. I paused virus scanning w/o any improvement. 

I also tried to disable enhanded security and protected mode, but that does not seem to help either.

Do you have any suggestions, this is quite annoying. 

[Care34356916gpi2]

I am having the same problem and even uninstalled and reinstalled the program. Would really like a fix for this ASAP.

[jasen berry]

happening to me too

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing the steps you are doing to when the application freezes? A small video recording of the same would be very helpful for more clarity?

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

If it still doesn't work, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[jasen berry]

okay thanks. Best regards Best go karts

[fjzimmermann]

I have Adobe Acrobat Pro| Version 2024.002.20857 | 64-bit and yet still freezes all the time. A task that I used to do in 5 minutes now takes 10 times longer (if lucky that it won’t freeze that many times)

Adobe Acrobat Pro used to be such a great robust application back then, unfortunately with the integration to the Cloud it all went that the drainage. 

I am so frustrated over my productivity being so slow and painful due to the freezing issues. Rebooting the computer so many times is now a common routine (this due that that I cannot even close the application unless I reboot)

[Emily32840678mykq]

Same here! It started yesterday, I've uninstalled and reinstalled the app at least 3 times, it's making it so I can't get all my work done... 🤬😡

[Amal.]

Hi there

Would you mind sharing the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[TremainEvent]

Is there any solution to this? I have tried multiple suggestions in this thread. Nothing has worked. I cant get any work done. I am dead in the water. The app doesnt post any crash logs. 

[davidsegal]

I'm ready to back to Foxit

[TremainEvent]

May I suggest that Adobe stop adding all these ridiculous features and simply streamline the program? Adobe is overcomplicating a simple task while overcharging its customers. Much appreciated. 

[DONNA25196663u275]

I have even noticed the latest update has even removed a lot of the Fill &
Sign features and I am paying in excess of $1200 for yearly subscriptions
🤦🏻‍:female_sign:

[Kari24493305ndpl]

my thoughts exactly. There is so much useless crap nothing works anymore.

[Torquil1945]

Amen.

[edie_0786]

Yes you spend so much time dealing with this that it's crazy! I get so upset I have to walk away from my computer because it's so corrupted!

[edie_0786]

Absolutely 100% agree!  This is so frustrating I go to attach a PDF file and it says it's uploading to the cloud and it takes over 10 minutes! I am so frustrated as I am not being productive with my work having to wait for these darn things to upload then you have to cancel it and then start over!

[alexbkc]

I have the same issue.  PDF freezes every day for me.  I open several documents (tabs) and suddenly start freezing when I am closing the tabs not needed.  I have to use PDF every day and it is just not good to have this freeze.  I thought it was an issue with memory, but new ram was added and still freezes.  Should i go to the old acrobat reader instead?  I did not have this issue before.  Does it have to do with all the new AI stuff added?

[alexbkc]

new issue today - the pdf file will not show you the contents unless you scroll up and down.  then it would not open anything.  restarted computer and it worked.   the freezing issue at the beginning is not happening anymore as it was.  the only thing that was done to my computer was to add 8G of RAM.

[Captain_JackSparrow]

Adobe Acrobat has become a very painful, horrible and a nightmarish software to deal with. I have an i9-14th gen and 32 GB ram laptop and even then this horrid application freezes every now and then. 

Instead of developing thousands of softwares, please focus on what  you have produced and maintain the basic qualities. 

[douglas34384451zb7p]

happening to me too, just started this week

[maryanns96133176]

Same problem here and same troubleshooting steps.  Happening on a good few of our users.

[IT02u4ijfdfa]

We're having the exact same issue - dozens of reports. I've gotten some prelimary information that the issues may have some correlation with Outlook being open - possibly the Actrobat Outlook plugin?

[Nicky265666147l7y]

I totally just closed out Outlook and it worked!  

[Robert30843443rp6y]

It is indeed Outlook! Close Outlook, reboot... product works.  Some slowness... but at least it doesn't entirely freeze. Definitely close Outlook.

[j.calo]

We have users who are also experiencing freezing. It seems to be isolated to Acrobat Pro and not Adobe Reader.

Users have been running one of these two builds:

23.008.20421

23.006.20380