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R
riley310166510acb
Participant
July 11, 2023
Answered

Adobe Acrobat Freezing

  • July 11, 2023
  • 2 replies
  • 978 views

I been trying to put comments throughout my pdf I been working on, but my application keeps freezing on me. Sometimes it's the entire application, sometimes its a blank white popout box with Adobe Acrobat in the title, or I'll have clickable spots turn to black white boxes. Not sure why it isn't working, as it was working with ease yesterday.

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
August 9, 2023

Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 12, 2023

Hi @riley310166510acb 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

R
riley310166510acbAuthor
Participant
July 12, 2023

Hello,

 

Thank you for the reply. It seems to be with all pdfs, I tried a few different ones and at one point it will end up freezing and doing the stuff I mentioned in my above issue. It also doesn't change when saving a new copy. 

 

I have the correct, updated version installed and repaired the installation in the help menu. 

 

I'm not able to create the test user profile, and can't seem to figure out how to do the factory reset. Is there a way to remove the most recent update that was done automatically? It seems that the issue started after the update. 

 

Thanks!

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 13, 2023

Hi there

 

Please use the links below for information about creating the test user profiles:

 

Win: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

 

Mac: https://support.apple.com/en-in/HT204012

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

 

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