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Adobe acrobat is running very slow

New Here ,
Oct 03, 2023 Oct 03, 2023

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Adobe acrobat is running very slow and that's why I can't edit the pdf.

TOPICS
Crash or freeze , Create PDFs , Edit and convert PDFs , Modern Acrobat , PDF

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Adobe Employee ,
Oct 04, 2023 Oct 04, 2023

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Hi @Mustafa Kemal32618397v2j3 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

~Amal

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New Here ,
Oct 05, 2023 Oct 05, 2023

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Yes, I am using this version and I did everything you said, but unfortunately there was no change.

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New Here ,
Oct 12, 2023 Oct 12, 2023

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I'm in the same situation...typing in Fill and Edit is unbelievably slow.

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hi there

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If it still doesn't work, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

 

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