Adobe Acrobat is stuck on a blank loading screen

[Yoav308381994v6b]

Hello,

After trying to optimize a PDF. Suddenly, a few secounds after I open Acrobat, a blank loading screen appears. The circle is turning but nothing happans until I force shut to program. I've tried to reinstall, but it appears again. Any help will be appreciated!

Many thanks,

Yoav

[Tim30851854akhb]

I'm currently having the same issue. Reinstalled it and rebooted my computer but the problem still occurs.

Seems like there's something wrong with the current update. On which OS version are you running it currently?

[Yoav308381994v6b]

Hi, I'm using Windows10. Just had a long session with Adobe support. They've cleaned my Registry and reinstalled the program. It seems to work fine now. Good luck!

[slipd]

Sorry, how was the registry clean achieved? - I'm having the same issue. Unable to use Acrobat at the moment...

[mariahweyne]

Try unistalling using this tool - AcroCleaner — Acrobat Desktop Tools and Utilities (adobe.com) 

After uninstalling try reinstalling - you can use this link How to download and install Acrobat DC subscription on your computer (adobe.com) or by installing the CC desktop app -How to download the Creative Cloud desktop app (adobe.com)

[slipd]

Nope, still the same. I even run Ccleaner Registry clean-up. Still exactly the same behavior. Must be an issue with the current update?

[mariahweyne]

Try accesing from web and see if you have the same problem -  Adobe Acrobat Home

[slipd]

Thanks! No, all works as it should - tried it on my phone, Chrome and Firefox, no issue. 

[Yoav308381994v6b]

They've used the AcroCleaner. And installed a fresh new install from the web.

Try contacting the support for help

[Mr_Armageddon]

I'm seeing the exact same issue. Very frustrating. 

[Yoav308381994v6b]

Try these steps:

(before performing these steps please close the Acrobat application).

Please open this link and click on the For Windows link to uninstall the Acrobat application:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#downloads

Run the cleaner tool and do not restart the computer

.Please open this link and download the Acrobat Pro installer for Windows 64 bit version :

 https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

Installation steps-

1. Download the zip file and copy it to any folder on your computer.
2. Extract the zip file.
3. Navigate to the Setup.exe file.
4. To start the installation, double-click the Setup.exe file.
5. Follow the instructions on the screen to complete the installation.
   
   We are closing the current case and If you need any further assistance please contact us back and share the case number with us to proceed further with the troubleshooting. You can contact us on 1800-833-6687 or via messaging.

[slipd]

Seems to have fixed it, thanks! A bit annoying that it had to be done this way but hopefully all updates in the future will happen naturally and without issue, via Creative Cloud.

[KDelta]

I have tried using the Adobe Cleaner linked to app, it did not change anything. Still the same problem...

[AkanchhaS]

Hi All,

Thanks for trying the cleaner tool. If reinstalling the app did not help, try a couple of more steps. 

1- If you can navigate to Acrobat's preferences after launch, then 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [windows only]

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

2- If there's any antivirus installed on the system, turn it off for a while.

Also, share the exact version of Acrobat and the OS you are working on. Open Acrobat>help>about Adobe Acrobat.

If it still doesn't work, then share the following logs with us 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  

 Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Note: share the logs by uploading them to any cloud storage.

Thanks,

Akanchha

[KDelta]

I did as slipd suggested and now it works *ALMOST* perfectly. It opens everything without a problem, however in the top right corner there is always an upgrading additional features notifier and it ALWAYS freezes at 90% (I left it untouched for an hour and it hasn't changed).

[slipd]

No issues with that here, I don't think? - where exactly am I looking?

[RK91]

Exactly disabling those features fixed the issue for me too. We shouldn't be needing to disable features that are enabled by default, likewise you should not be enabling features by default that are causing these sorts of problems. New machine new install - suffering for what?

[slipd]

Have you tried the 'offline', standalone DC installer method? Worked for me and still appears intergrated into Creative Clouds for future automated updates etc. 

[KDelta]

Thank you! As I replied to Akanchha, this *ALMOST* solved all of my problems.

[Amal. · Accepted solution]

Hi there

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

Regards

Amal

[slipd]

Nice!

[FEI YANG30170547s3vg]

Problem not solved, and I am not able to enable Protected Mode and Run in AppContainer.

Please help.

[Amal.]

Hi @FEI YANG30170547s3vg 

Please go to Edit > Preferences > Enhanced Security > Select, 'Enable Protected mode at startup' , 'Run in App container' as shown in the screenshot

Let us know if you experience any trouble and need more help.

~Amal

[roubicek]

Hi, the same happens to me as well.

I tried reinstall and reboot computer, uncheck and check the Eneble Enhanced Security box, tried to open from the Creative Cloud (that helped for short time, but now it started again). 

The arrows up and down don't work to go from page to page, I can't put certain page nimer there either, when I open printing tools, tools dissapear, but nothing appears instead. I tried to send report to Adobe, but it said "sorry, the report can't be send". One feels hopelles. Please help, I need it for my daily work and I'm really fed up and upset by now. Thank you.

[Amal.]

Hi there

We are sorry to hear that.

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards
Amal