Adobe Acrobat is stuck on a blank loading screen

I've tried the solutions posted here, and nothing works because the instructions are incomplete. This is what you actually need to do:

1. Clean uninstall with the Acro cleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
2. Reboot.
3. Install with the latest Creative Cloud because installs are now only allowed through Creative Cloud.

These are the missing steps:

• Go to C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL.
• Delete the folder there named cefWorfklow.

The Problem Was: Acrobat Pro is unusable. The application starts, a blank window pops up for a couple seconds (it's the device activation window) then it disappears, then the application closes.

I'm on Windows 11 Pro. The fault is logged in Windows Event Log:

Faulting application name: adobe_licensing_wf_acro.exe, version: 1.8.0.7, time stamp: 0x6501aca7
Faulting module name: NahimicOSD.dll, version: 2.2.23.0, time stamp: 0x61b7fd89
Exception code: 0xc0000005
Fault offset: 0x0000000000014aa0
Faulting process id: 0x0x1C98
Faulting application start time: 0x0x1DA3278E3F2ED7E
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe
Faulting module path: C:\ProgramData\A-Volute\A-Volute.28054DF1F58B4\Modules\ScheduledModules\x64\NahimicOSD.dll
Report Id: 3b3e0276-51e3-433e-9538-0f2c3208deb0
Faulting package full name:
Faulting package-relative application ID:

Hi, the same happens to me as well.

I tried reinstall and reboot computer, uncheck and check the Eneble Enhanced Security box, tried to open from the Creative Cloud (that helped for short time, but now it started again). 

The arrows up and down don't work to go from page to page, I can't put certain page nimer there either, when I open printing tools, tools dissapear, but nothing appears instead. I tried to send report to Adobe, but it said "sorry, the report can't be send". One feels hopelles. Please help, I need it for my daily work and I'm really fed up and upset by now. Thank you.

Hi All,

Thanks for trying the cleaner tool. If reinstalling the app did not help, try a couple of more steps. 

1- If you can navigate to Acrobat's preferences after launch, then 

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [windows only]

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

2- If there's any antivirus installed on the system, turn it off for a while.

Also, share the exact version of Acrobat and the OS you are working on. Open Acrobat>help>about Adobe Acrobat.

If it still doesn't work, then share the following logs with us 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  

 Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Note: share the logs by uploading them to any cloud storage.

Thanks,

Akanchha

Try these steps:

1. Download the zip file and copy it to any folder on your computer.
2. Extract the zip file.
3. Navigate to the Setup.exe file.
4. To start the installation, double-click the Setup.exe file.
5. Follow the instructions on the screen to complete the installation.
   
   We are closing the current case and If you need any further assistance please contact us back and share the case number with us to proceed further with the troubleshooting. You can contact us on 1800-833-6687 or via messaging.

Hi, I'm using Windows10. Just had a long session with Adobe support. They've cleaned my Registry and reinstalled the program. It seems to work fine now. Good luck!