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M
Mary_C
Participant
March 16, 2023
質問

Adobe Acrobat issue on opening raster images (tiff, png, jpeg) to pdf viewing

  • March 16, 2023
  • 返信数 1.
  • 1515 ビュー

Adobe Acrobat would load to long before we can view the tiff images in pdf viewing, we are using this to quality check images that we process, we have not encountered this problem when we are using Acrobat X Pro but after upgrading to CC we are struggling to open tiff files to pdf using Acrobat.

 

The main issue that we are having is that selected users in the same machine will have different experience on opening tiff files to Acrobat, some have no issue and others will experience unresponsive Acrobat, then after a lenghty time the image will be viewable in pdf but it took a lot of time to load the image, other than raster images (tiff, png, jpeg) other extension are working fine (eps that we are using in our process)

 

We also tried reseting the preferences setting in "AppData/Roaming" to no avail, affected users will still experience the issue after reseting the preferences.

 

For reference we are using the preference setting below, this is the only changes we did with the preferences.

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返信数 1

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 16, 2023

Hi @Mary_C 

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082


You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

 

Regards

Amal

    M
    Mary_C作成者
    Participant
    March 17, 2023

    Hi Amal,

     

    As mentioned in my main post, issue is user base and all tiff images which are dragged to Acrobat would take to long to load - aside from tiff images such as pdf, eps and other extension that are not rastered image then we dont have any issue, also some users on the same machine don't have the same experience with others, we also did tried to reset the preferences to no avail, we also tried re installing the Acrobat.

     

    Acrobat version is as shown below:

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 17, 2023

    Hi there

    We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

    Regards
    Amal

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