Adobe Acrobat on a Mac - constant pinwheel and not responding

Hi Charlotteh

We are sorry for the trouble.  As described Adobe Acrobat is not responding on Mac 10.14.6 (Mojave)

What is the workflow/steps you are doing that leads you to not responding state of Adobe Acrobat or is it not responding randomly?

What is the version of the Adobe Acrobat you are using? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates. For more information about latest versions, please take a look at the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Also, please try to update the Mac to the new OS version (Catalina) and see if that helps.

You may also try to reset the Adobe Acrobat preferences to default as described https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082  and see if that makes any difference.

You may also refer to the steps provide in the help article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html 

Keep us posted with the results

Regards

Amal