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Danfeng31094183mieq
Participant
July 15, 2023
Question

Adobe Acrobat opens then immediately closes

  • July 15, 2023
  • 1 reply
  • 4722 views

Jul 2023 - Windows 11 brand new PC.

 

I can open Acrobat, but it will immediately close itself after a few seconds. The grey sign-in box shows up for one second and disappears before Acrobat closes itself.

 

Everything is up to date. I tried creating a feature lockdown registry key. And I tried installing and reinstalling.

 

Please help. Thanks! 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 18, 2023

    Hi there

    Hope you are doing well and sorry to hear that

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Also, go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

     

    Regards

    Amal


    mrtdg
    mrtdg
    Inspiring
    August 13, 2023

    I'm having the same issue. There is no time to check the version. It closes within a few seconds, however, CC shows it as the most recent version - especially since it was just reinstalled moments ago.

     

    Launching as Admin yields this error, 

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 18, 2023

    Hi there

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Regards
    Amal

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