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C
chriss84678383
Participating Frequently
July 27, 2022
Question

Adobe Acrobat Pro 2020 crashes on exit

  • July 27, 2022
  • 2 replies
  • 5102 views

When closing PDF files, Adobe crashes with the below error.  PDFs open compleltely fine...just when closing them do we have an issue.  Any ideas for a fix for this?  Have tried repairing Adobe, various setting changes within preferences, and re-activating with no luck.  Version we are on is 2020.005.30362.

 

Thank you

 

User popup message

AcroCEF.exe – Application error – The application was unable to start correctly (0xc0000142). Clock OK to close the application.

 

From app log

Faulting application name: AcroCEF.exe, version: 20.5.30362.10362, time stamp: 0x62ba10a8
Faulting module name: USER32.dll, version: 6.3.9600.20396, time stamp: 0x62998f07
Exception code: 0xc0000142

This topic has been closed for replies.

2 replies

K
Knight Roller28414544i2x9
Participating Frequently
February 15, 2023

I've actually just started running into the same error. Here are the dump logs.

K
Knight Roller28414544i2x9
Participating Frequently
February 17, 2023

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:dd1c2e4d-0286-48ae-a694-af998dc06c4c

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:0d0b7b8e-5157-4b7c-90fd-bfa846b22eb6

K
Knight Roller28414544i2x9
Participating Frequently
February 20, 2023

Has anyone seen and resolved this issue before?

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 28, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://community.adobe.com/t5/acrobat-reader-discussions/application-unable-to-start-correctly-0xc0000022-0x00000022/td-p/4785728 and see if that works for you.

 

Regards

Amal

C
chriss84678383Author
Participating Frequently
July 28, 2022

The error in this link doesn't match the error we are receiving.  Please advise.  Further, worth mentioning, is this is a Windows Terminal Server.  Thank you.

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 4, 2022

Actually, disregard what I just mentioned.  The error occurred even signed in.  Oh well.  Here are the error details.

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroCEF.exe
Application Version: 20.5.30362.10362
Application Timestamp: 62ba10a8
Fault Module Name: USER32.dll
Fault Module Version: 6.3.9600.20396
Fault Module Timestamp: 62998f07
Exception Code: c0000142
Exception Offset: 0009d322
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 1abe
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 1abe
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8


Hi there

 

We are sorry to hear that. Please collect the Crash logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via the Document cloud link https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

 

Regards

Amal

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