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Participating Frequently
July 27, 2022
Question

Adobe Acrobat Pro 2020 crashes on exit

  • July 27, 2022
  • 2 replies
  • 5090 views

When closing PDF files, Adobe crashes with the below error.  PDFs open compleltely fine...just when closing them do we have an issue.  Any ideas for a fix for this?  Have tried repairing Adobe, various setting changes within preferences, and re-activating with no luck.  Version we are on is 2020.005.30362.

 

Thank you

 

User popup message

AcroCEF.exe – Application error – The application was unable to start correctly (0xc0000142). Clock OK to close the application.

 

From app log

Faulting application name: AcroCEF.exe, version: 20.5.30362.10362, time stamp: 0x62ba10a8
Faulting module name: USER32.dll, version: 6.3.9600.20396, time stamp: 0x62998f07
Exception code: 0xc0000142

This topic has been closed for replies.

2 replies

Participating Frequently
February 15, 2023

I've actually just started running into the same error. Here are the dump logs.

Participating Frequently
February 20, 2023

Has anyone seen and resolved this issue before?

Amal.
Community Manager
Community Manager
July 28, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://community.adobe.com/t5/acrobat-reader-discussions/application-unable-to-start-correctly-0xc0000022-0x00000022/td-p/4785728 and see if that works for you.

 

Regards

Amal

Participating Frequently
July 28, 2022

The error in this link doesn't match the error we are receiving.  Please advise.  Further, worth mentioning, is this is a Windows Terminal Server.  Thank you.

Participating Frequently
August 4, 2022

Do you have 20+ licenses for Actobat 2020? I am not sure it is intended to support multiple users without sign in. 


Of course!  We have 45 + perpetual licenses.