Skip to main content
C
chriss84678383
Participating Frequently
July 27, 2022
Question

Adobe Acrobat Pro 2020 crashes on exit

  • July 27, 2022
  • 2 replies
  • 5090 views

When closing PDF files, Adobe crashes with the below error.  PDFs open compleltely fine...just when closing them do we have an issue.  Any ideas for a fix for this?  Have tried repairing Adobe, various setting changes within preferences, and re-activating with no luck.  Version we are on is 2020.005.30362.

 

Thank you

 

User popup message

AcroCEF.exe – Application error – The application was unable to start correctly (0xc0000142). Clock OK to close the application.

 

From app log

Faulting application name: AcroCEF.exe, version: 20.5.30362.10362, time stamp: 0x62ba10a8
Faulting module name: USER32.dll, version: 6.3.9600.20396, time stamp: 0x62998f07
Exception code: 0xc0000142

This topic has been closed for replies.

2 replies

K
Knight Roller28414544i2x9
Participating Frequently
February 15, 2023

I've actually just started running into the same error. Here are the dump logs.

K
Knight Roller28414544i2x9
Participating Frequently
February 17, 2023

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:dd1c2e4d-0286-48ae-a694-af998dc06c4c

https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:0d0b7b8e-5157-4b7c-90fd-bfa846b22eb6

Meenakshi Negi
Meenakshi Negi
Legend
March 22, 2023

Yes, I went through this and it's still crashing.


Hi Knight Roller28414544i2x9,

 

Sorry for the delay in response.

 

As the issue still occurs, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html. 

 

Also, try once removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install Acrobat from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.  

 

Let us know how it goes.

 

Thanks,

Meenakshi

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 28, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://community.adobe.com/t5/acrobat-reader-discussions/application-unable-to-start-correctly-0xc0000022-0x00000022/td-p/4785728 and see if that works for you.

 

Regards

Amal

C
chriss84678383Author
Participating Frequently
July 28, 2022

The error in this link doesn't match the error we are receiving.  Please advise.  Further, worth mentioning, is this is a Windows Terminal Server.  Thank you.

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 29, 2022

Hi there

 

Have you tried the steps shared in the help page shared above. PLease try to repair the Microsoft visual C++  Redistributable and see if that works.

You may also try to remove it and reintsall from the link https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices