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Participant
July 25, 2021
Question

Adobe Acrobat Pro crashes every time I press print

  • July 25, 2021
  • 1 reply
  • 1983 views

For any document at any size

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Community Manager
July 26, 2021

Hi Emsu

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version of  the application installed. Go to Help > Check for Updates and reboot the computer once.

 

Is this a behavior with a particular PDF file or with all the PDF you try to print? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer once and check.

 

Also please try to repair the installation (Win Only) form help menu and check.

 

You may also try to turn off the protected mode for testing (Win Only) go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck Enhanced Security > Click OK and reboot the computer.

Note: Please turn in the security after testing to avoid any security risk.

 

You may also try to reset the Acrobat preferences as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Also, please check for any missing/pending updates for printer driver and firmware and try updating them too.

 

Also please check out the help pages listed below:

- https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

- https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Regards

Amal