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Adobe Acrobat Pro crashing when trying to redact

New Here ,
Sep 22, 2023 Sep 22, 2023

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I have recently just installed Adobe Acrobat Pro from the Adobe portal and when i open a pdf to try and do redactions i get a spinning wheel and the application become unresponsive. This has happened on 3 different devices. Is this a known issue?

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Crash or freeze , Edit and convert PDFs , PDF

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correct answers 1 Correct answer

New Here , Oct 05, 2023 Oct 05, 2023

This worked for me.

Disable Protected Mode by going to Menu > Preferences > Security (Enhanced) and deselecting Enable Protected Mode at startup.

i would also check/change the spelling and language to English (United Kingdom) my install with Arabic support.

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Adobe Employee ,
Sep 22, 2023 Sep 22, 2023

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Hi @Allan32463344er1y 

 

I'm sorry to hear that you're having trouble with this issue. I understand how frustrating it can be when Adobe Acrobat DC isn't working as expected. Let's work together to resolve this.

 

Firstly, I'd like to gather some more information to pinpoint the problem:

 

  1. Have you started experiencing this issue recently after the update, or was it a problem before the update as well?

  2. Is this issue specific to a PDF file, or does it occur with all PDFs? It might be helpful to try opening a different PDF file to see if the issue persists. If the file is stored on a shared network or drive, please try downloading it to your local computer and then attempt to open it again.

  3. Do you know the version of Adobe Acrobat DC you are using? You can check this by going to "Help" > "About Acrobat." Ensure that you have the most recent version, which is 23.06.20320. If not, you can go to "Help" > "Check for updates" and make sure your software is up to date. After updating, remember to reboot your computer.

  4. Additionally, you can try repairing the installation from the help menu (this option is available for Windows users).

  5. If the problem persists, you can attempt to reset the Acrobat preferences. There's a helpful guide on how to do this here: Reset Acrobat Preference Settings.

  6. Another troubleshooting step is to create a new test user profile with full admin rights on Windows or enable the root account on macOS. Try using the application within this new profile to check if the issue remains.

If, after trying these steps, you're still encountering problems, please follow these further actions:

  1. Remove the application using the Acrobat Cleaner tool, which can be found here: Acrobat Cleaner Tool. Afterward, reboot your computer.

  2. Reinstall Adobe Acrobat DC using the direct download link: Adobe Acrobat DC Downloads.

 

 

I hope one of these steps will help resolve the issue you're experiencing.

 

If you need further assistance or have any questions along the way, please don't hesitate to reach out.

 

Regards

Amal

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New Here ,
Oct 04, 2023 Oct 04, 2023

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I am having the same issue. Only installed yeterday

V2023.006.20320 | 64bit

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New Here ,
Oct 05, 2023 Oct 05, 2023

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This worked for me.

Disable Protected Mode by going to Menu > Preferences > Security (Enhanced) and deselecting Enable Protected Mode at startup.

i would also check/change the spelling and language to English (United Kingdom) my install with Arabic support.

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New Here ,
Oct 19, 2023 Oct 19, 2023

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Making this change to preferences allowed me to progress to applying redactions but now it still fails with the errror message Bad Parameter. With or without Sanitize and remove hidden information toggled yeilds the same result... any ideas?

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