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Participant
November 25, 2020
질문

Adobe Acrobat Pro DC blank Share, Sign, Fill & Sign Request Signatures window

  • November 25, 2020
  • 2 답변들
  • 1632 조회

When I click on Adobe Sign, I get a bar at the top that says Add signers-----Specify where to fill and sign-----Send and track progress, and has a big blank window bleow. Same results when I click on Adobe Sign.

When I click on Share button, there's a blank white square popover. 

Nothing appears after 5 minutes.

 

I've logged out, uninstalled, removed ~/Library/Caches/Acrobat, ~/Library/Application Support/Acrobat, ~/Library/Saved Application State/Acrobat, ~/Library/Preferenvces/Acrobat,

and the issue persists.

 

I have had this issue with PDF's I created from Mac OS print to PDF option, from PDF's from other people, and PDF's created in Illustrator.

This issue has been prevalent for a long time now and don't understand why.

 

    이 주제는 답변이 닫혔습니다.

    2 답변

    Nancy OShea
    Community Expert
    Community Expert
    November 25, 2020

    [Question moved from Using the Community (forums) to Acrobat.]

     

    Which operating system do you have?

     

    Nancy O'Shea— Product User & Community Expert
    Participant
    January 24, 2021

    I'm having the same issue using MacOS Big Sur 11.1.  I have to force quit Adobe Acrobat Pro if I want to use Adobe again.  The blank screen happens directly after selecting a file for Adobe Sign.

    Nancy OShea
    Community Expert
    Community Expert
    January 24, 2021

    Hi @adaml31986349,

    The latest Acrobat Pro DC works with Big Sur and Apple's new M1 chip / Rosetta 2.

    https://helpx.adobe.com/download-install/kb/macos-big-sur.html

    https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

     

    But with these known issues:

    https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html#KnownIssues

     

    Adobe is working with Apple to sort out the known issues. It may take a while.

     

    Nancy O'Shea— Product User & Community Expert
    vincewilcox작성자
    Participant
    November 25, 2020

    I should add that I have no other versions of Adobe Creative Cloud or Creative Suite. I am on macOS 10.15.7, which was a fresh install and not from a backup. I do not run any VPN or virus protection software that is blocking it from connecting to the internet. I do have Dropbox and Google Drive setup but moved PDF's to my Downloads folder, which does not sync with any services.