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As per title
Mac OS 10.15.3 (latest version)
Adobe Acrobat Pro DC 2020.006.20034 (latest version)
The software freezes a few seconds after it opens. It happens with any and all PDF files and even happens if I open the application without a file.
I have tried uninstalling and reinstalling the software via the Creative Cloud app and it has made no different. The problem still occurs.
Any ideas/suggestions?
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You are correct! I have noticed the same exact thing. Works for a little while after logging out. It is really frustrating that there is no fix so far.
Do you know if there is an offical bug report on this?
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Yep, same here, just started hanging. Have updated, uninstalled, (I'm not stupid) restarted, logged into and out of the creative cloud and nothing. Used to be my go-to .pdf, heck it was the best out there but not if it hangs. Spent hours messing with it and am going to move on to something reliable. Tried everything listed below.....zip. Junk and not to be expected from Adobe. They should be all over this...and no, it isn't the doc, it is non-responsive on EVERYTHING.
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Having the same issue on my work MacBook. I saw this once before a month or so back and then suddenly it resolved itself. If this is related to cloud accounts, is there a chance that it's a server-side issue?
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I found a simple workaround!
Do these steps:
My Adobe Acrobat Reader version: 21.11.20039.0
macos version: 10.15.7
Intel CPU
I tried restarting the Adobe Acrobat Reader application, restarting my laptop, but nothing worked.
(resetting the application preferences using app cleaner also works, but the above workaround is much much better and simpler)
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The problem is happening when your session has timed out and you open Adobe Acrobat Reader DC directly. The synchronization for the account times out and freezes the reader. The workaround from Abhiram works as expected. Please see the spin dump attached along for more details.
Architecture: x86_64
Processor: Intel
Build: 22.1.20142.0
AGM: 4.30.117
CoolType: 6.2.1
JP2K: 2.0.6.50420
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You lose your unsaved edits if you force quit.
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Once I removed Acrobat from my computer, all of my issues went away. I even dusted off an old Mac that was giving me issues and the problems on that machine went away as well once deleting Acrobat. Sad Adobe cannot figure this out.
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Just for the record, I'm having the same problem, Acrobat hangs a few seconds after opening any document on MacOS. It's happing on both a Mac Mini (Intel) and a MacBook Pro (M1), so nothing to do with the chip. Killing the synchroniser doesn't help. Acrobat DC is unuseable on MacOS and I am ditching it for something else...
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I think I found the solution. Within Adobe Acrobat, go to "Preferences," then to "Adobe Online Services," and then unselect "Sync preferences across devices and document services." Seems to have stopped the freezing shortly after starting the app or opening a PDF file.
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That setting is greyed out on my Mac. I have been unable to use Acrobat Pro for a long time now. Incredible performance from Adobe.
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You'll need to sign in (see top right corner) to be able to un-grey the check box. Unchecking it solved the repeated hanging, spinning beachball of death issue for me. Phew. So frustrating!
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sadly signed in to account and it's still geyed out for me. Deeply frustrating
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Unchecking the "Sync preferences across devices and document services" box totally solved my freezing and lagging issues. Thanks!
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Didn't work for me, sadly.
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Hello, i had the same problem. I found the solution and solved the issue using this simple guide:
After reset predferences, every PDF is opening fine. No more freezes! I use mac os Ventura 13.6.4