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zeda2022
Inspiring
November 28, 2023
Question

Adobe Acrobat Pro UNUSABLE!!!

  • November 28, 2023
  • 5 replies
  • 5167 views

Since the last updates Adobe Acrobat Pro is UNUSABLE!!!
Even small pdfs with a size of DIN-A5 let Acrobat crash when zooming or the "zoom process" takes many minutes! Frequent crashes even when scrolling!
Unfortunately you can't install Adobe Acrobat Pro in the "Creative Suite" (other versions)! Adobe has once again only focussed on improving the look of the user interface and disregarded the functionality!

The same effect on the new (2023) iMacs!

    5 replies

    S
    Sam36035836rw20
    Participant
    February 3, 2025

    The current version of Adobe Acrobat Reader is effectively broken. Can someone please explain to me, in layperson terms, why the application is constantly slow, and regularly crashes? 
    I am using it on Windows  11, application version is Continuous Release | Version 2004.005.20320 | 64-bit.

    I am on a work laptop. The IT team have tried everything to get the application to run smoothly.  

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 6, 2025

    Hi @Sam36035836rw20,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    We made many stability and performance enhancements with the subsequent releases.

     

    Would you mind updating the app to the latest version (2024.005.20241) and letting us know if the issue is fixed for you?

    To do so, go to Menu-> Help-> Check for Updates.

     

    If it persists, please help us gather the logs from your machine: https://adobe.ly/3QQCtRO. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 


    -Souvik

    T
    timothyAllan
    Participant
    July 18, 2024

    I have used Adobe Acrobat for decades... The latest and current versions (2024) are borderline unusable.

    Simple actions that used to be smooth and intuitive are so broken, that I tend to edit my PDFs in Adobe Illustrator instead.

    It's a farce.

      R
      Robert35848843cvv4
      Participant
      March 4, 2024

      Useless bloatware, I have a new PC, with the .pdf on an M.2 drive. I literally spend 20% of my day watching Acrobat Pro S**T itself.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        March 7, 2024

        Hi there

        Hope you are doing well and sorry to hear that

        Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

        What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

        Also try to repair the installation from the help menu (Win Only) and see if that works.

        Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

         

        If it still doesn't work, please collect the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

        Regards
        Amal

        Z
        zeda2022Author
        Inspiring
        March 7, 2024

        Hallo Amal,
        leider schreibst seit November 2023 immer wieder die gleich lautenden Texte zur angeblichen Problembehebung, obwohl schon mehrfach von Acrobat-Anwendern und mir geantwortet wurde, dass diese Hilfeanleitungen keinesfalls eine Verbesserung bewirken!!
        Glaubst du nicht dass es jetzt für ADOBE die Zeit gekommen ist um diesen untragbaren Zustand zu beenden und endlich eine Acrobat-Version bereitstellt die funktioniert!!
        Der Rufschaden für Adobe ist bereits enorm!!!!

         

        A
        Andy5D55
        Participant
        December 19, 2023

        We are having the same issue in our studio. It is causing major issues to productivity. We're having to use the free built-in app preview to view everything.

         

        FIX THIS ASAP please.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          December 21, 2023

          Hi there,

           

          We are sorry to hear that.

           

          Please share the requested logs to investigate the issue further.

           

          ~Amal

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          November 28, 2023

          Hi @zeda2022 

          Hope you are doing well and sorry to hear that

          Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

          What is the version of the Acrobat Pro you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

          Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

          You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

          If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
          https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

           

          Regards
          Amal

            Z
            zeda2022Author
            Inspiring
            November 29, 2023

            Ich hoffe auch Ihnen gehts gut. 

            Zu Ihren Tips:
            – Nein, es ist kein Problem mit einer bestimmten Pdf-Datei, sondern mit allen Pdfs, wie auch schon mehrere Acrobat-Anwender in dieser Dikussion erwähnten!

            – Meine Acrobat-Version ist die aktuellste Version 23.0 (2023.006.20380)

            Den Rest Ihrer Tips habe ich nicht beachtet, weil absolut unrealistisch!


            Ich habe heute auf einen NEUEN iMac / M3 (!) Acrobat installiert und exakt die gleichen Fehler-Effekte wie auf allen anderen Macs in unserer Firma! Alle anderen Adobe-Applikationen laufen einwandfrei!

            Also jetzt mein Tip an Adobe:
            Zurück an den Arbeitstisch und schleunigst eine brauchbare Version von Acrobat abliefern!

             

             

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              December 5, 2023

              Hi there

              We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

              Regards
              Amal

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