Adobe Acrobat Pro UNUSABLE!!!

[zeda2022]

Since the last updates Adobe Acrobat Pro is UNUSABLE!!!
Even small pdfs with a size of DIN-A5 let Acrobat crash when zooming or the "zoom process" takes many minutes! Frequent crashes even when scrolling!
Unfortunately you can't install Adobe Acrobat Pro in the "Creative Suite" (other versions)! Adobe has once again only focussed on improving the look of the user interface and disregarded the functionality!

The same effect on the new (2023) iMacs!

[Amal.]

Hi @zeda2022 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat Pro you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Regards
Amal

[zeda2022]

Ich hoffe auch Ihnen gehts gut. 

Zu Ihren Tips:
– Nein, es ist kein Problem mit einer bestimmten Pdf-Datei, sondern mit allen Pdfs, wie auch schon mehrere Acrobat-Anwender in dieser Dikussion erwähnten!

– Meine Acrobat-Version ist die aktuellste Version 23.0 (2023.006.20380)

Den Rest Ihrer Tips habe ich nicht beachtet, weil absolut unrealistisch!

Ich habe heute auf einen NEUEN iMac / M3 (!) Acrobat installiert und exakt die gleichen Fehler-Effekte wie auf allen anderen Macs in unserer Firma! Alle anderen Adobe-Applikationen laufen einwandfrei!

Also jetzt mein Tip an Adobe:
Zurück an den Arbeitstisch und schleunigst eine brauchbare Version von Acrobat abliefern!

[Amal.]

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Andy5D55]

We are having the same issue in our studio. It is causing major issues to productivity. We're having to use the free built-in app preview to view everything.

FIX THIS ASAP please.

[Amal.]

Hi there,

We are sorry to hear that.

Please share the requested logs to investigate the issue further.

~Amal

[Robert35848843cvv4]

Useless bloatware, I have a new PC, with the .pdf on an M.2 drive. I literally spend 20% of my day watching Acrobat Pro S**T itself.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

If it still doesn't work, please collect the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[zeda2022]

Hallo Amal,
leider schreibst seit November 2023 immer wieder die gleich lautenden Texte zur angeblichen Problembehebung, obwohl schon mehrfach von Acrobat-Anwendern und mir geantwortet wurde, dass diese Hilfeanleitungen keinesfalls eine Verbesserung bewirken!!
Glaubst du nicht dass es jetzt für ADOBE die Zeit gekommen ist um diesen untragbaren Zustand zu beenden und endlich eine Acrobat-Version bereitstellt die funktioniert!!
Der Rufschaden für Adobe ist bereits enorm!!!!

[Amal.]

Hi there

We regret to hear that the issue still persists.

Could you please assist us by providing the necessary logs for further investigation?

You can collect the Adobe CC logs using the following link: Adobe CC Log Collector. Additionally, for Windows users, please gather Procmon logs through this link: Procmon Logs. Lastly, if applicable, kindly provide any crash/freeze logs using the instructions outlined here: Crash/Freeze Logs.

Once you have gathered the logs, please upload them to any cloud storage of your preference and share the generated link with us.

This will greatly aid us in our investigation and resolution of the issue.

Thank you for your cooperation.

Regards

Amal

[zeda2022]

Hallo Amal,

letzter Versuch zur Darstellung/Erklärung der Acrobat Zoom-Fehlfunktion:
Das hochgeladene Video zeigt eindrucksvoll wie sich Acrobat beim Zoomen verhält.

Ihr Vorschlag ein Protokoll zu erfassen erscheint mir völlig unrealistisch, weil Acrobat befindet sich in keinen Absturz-/Einfrierungsprozess. Acrobat kann diesen Pdf (und viele andere) nicht darstellen und versucht unendlich lange den Pdf am Bildschirm aufzubauen!
Bis November 2023 hatte Acrobat mit genau diesen Pdf ein völlig normales und flüssiges Zoom-Verhalten.

Diese Acrobat-Fehlfunktion betrifft auch iMacs der letzten Generation (M1, M3), habe ich bereits auf mehreren älteren und ganz neuen iMacs getestet!
Wie schon mehrfach gepostet: Der Image-Schaden für Adobe ist aufgrund dieser Fehlfunktion bereits enorm!

[Amal.]

Hi there,

Thanks for sharing the video recording, we would need the Adobe CC logs  as described earlier to further narrow down the issue for the resolution.

Also, you may try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works.

~Amal

[zeda2022]

Adobe = hopeless!

[zeda2022]

Hallo Amal, ist jetzt endlich eine Lösung für das beschriebene Acrobat-Desaster das schon seit 6 Monaten besteht  (!) in Aussicht oder lässt Adobe die zahlenden Kunden weitere Monate alleine? Viele haben bereits die Adobe-Creative-Cloud gekündigt und viele werden dies ebenfalls tun!
Die folgenden Links vermitteln einen fatalen Eindruck der Notlage, vielleicht sollte das auch einmal von Adobe gelesen werden:

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-ist-extrem-langsam/m-p/14519541...

https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-2023-extremely-slow-redraw-and-page-n...

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-march-optional-2024-upda...

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-unusable/m-p/14483682#M454923

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-v%C3%B6llig-unbrauchbar/m-p/1437859...

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-unbrauchbar/m-p/14262510

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-ist-extrem-langsam/m-p/14519533...

https://community.adobe.com/t5/acrobat-discussions/latest-update-of-adobe-acrobat-pro-is-an-absolute...

[Amal.]

Hi there

Please update the application to the recent version 24.01.20615  which addresses certain crash issues. Go to Help > Check for updates and reboot the computer once and see if that works.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2024qfe.... and check

~Amal

[zeda2022]

Hallo Amal,

liest du eigentlich vorher das von mir Geschriebene bevor du antwortest?

Diese Antwort lese ich von dir schon vielfach! Auch in dieser Diskussion hast du mir schon die gleiche Antwort gegeben! Bist du ein Roboter oder hast du absolut keine Ahnung und liest aus dem vor dir liegenden Problemlösungs-Papierblatt einfach herunter?

Ich weiss auch schon was du als nächstes schreibst:
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

[Amal.]

Hi there

Have you tried using the application in the new test user profile with full admin rights or enable the root account in MAC as described here: https://support.apple.com/en-in/102367 ?

~Amal

[timothyAllan]

I have used Adobe Acrobat for decades... The latest and current versions (2024) are borderline unusable.

Simple actions that used to be smooth and intuitive are so broken, that I tend to edit my PDFs in Adobe Illustrator instead.

It's a farce.

[Sam36035836rw20]

The current version of Adobe Acrobat Reader is effectively broken. Can someone please explain to me, in layperson terms, why the application is constantly slow, and regularly crashes? 
I am using it on Windows  11, application version is Continuous Release | Version 2004.005.20320 | 64-bit.

I am on a work laptop. The IT team have tried everything to get the application to run smoothly.  

[S. S]

Hi @Sam36035836rw20,

Hope you are doing well. Sorry for the trouble, and the delayed response.

We made many stability and performance enhancements with the subsequent releases.

Would you mind updating the app to the latest version (2024.005.20241) and letting us know if the issue is fixed for you?

To do so, go to Menu-> Help-> Check for Updates.

If it persists, please help us gather the logs from your machine: https://adobe.ly/3QQCtRO. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

-Souvik